Service Delivery Support
Ericsson AB
Total years of experience :21 years, 1 Months
SUMMARY
A problem solver, versatile Project Leader with over 14 years of experience in handling large scale delivery assignments, solution development, developing winning strategies, exceeding key business objectives, setting up a PMO and developing innovative, cost effective technology solutions to sustain business growth. Acquired strong exposure of working on SAP.
Holds expertise in identifying project risks and developing mitigating strategies to enforce stringent control as well as to meet the clients’ expectations in line with industry standards and best practices based on PMI. Hands on experience in managing end to end project life cycle, including initiation, planning, design, development, testing, and deployment of various telco projects.
Champion on High-end Analytics solution which gives business users the ability to measure and analyze data in the sales process. Ability to provide effective business solutions, setting up the technical architecture to leverage technology in creating revenue opportunities.
KEY SKILLS
Project Management
PMO Management
Planning & Scheduling
Resource Optimization
Delivery Management
Risk Management
PROFESSIONAL EXPERIENCE Since Jan 2010: Ericsson AB - PMO Office as Project Coordinator (Acting Project Manager)
Jan 2003 - Dec 2009: Technosat as Pay TV Manager
KEY ACHIEVEMENTS
GCC Regional Driver for Global Chronos: Global Chronos is Ericsson's Project and Portfolio Management Solution (PPM);
GCC Regional Driver for Bottom Up Tool: Bottom Up tool is Ericsson’s Net Sales and Resource Management Tool;
Holds distinction of driving and delivering Governance Streams for GCC Projects (Oman, Bahrain, Kuwait, Pakistan, UAE, Qatar);
Stellar in maintaining Net Sales Forecast for GCC projects per quarter;
Recognized for delivering on time Governance Meeting with Stakeholders, ensuring financial and resource forecast is accurate;
Made significant contribution to streamline the Project Logistics activities.
DOMAIN SKILLS
Actively involved in du and Etisalat Projects with the accountability of monitoring governance reports for GCC leading projects;
Acting as a Regional Driver for internal Project Management Tool to govern project status including tasks, financial reporting & backlog and WIP;
Spearheading the entire project management and consulting initiatives right from conceptualization, strategic & project planning within the set parameters and operational analysis;
Meticulously implementing business requirements, including analysis, change request and Non-kernel customization development;
Managing project solutions to provide corporate dashboards and reports for supporting business analysis along with demand planning and forecasting;
Overseeing applications of disciplined analytics that predict consumer behavior at the market level and optimizing product availability as well as price to maximize revenue growth;
Defining project scope, technical support, assessing and managing project risks, managing requirement gathering process and testing, presenting results to key stakeholders and conducting other project related activities;
Planning activities to ensure timely completion of projects and meeting deadlines along with forecasting, budgeting and accrual in projects;
Instrumentally setting up an accrual budget to use correct terminology, understand financial and accounting data, and performing profitability analysis;
Responsible for pre-screening of profiles and identifying the precise competence required for the Project;
Raising Purchase Orders for project related vendor and managing overall activities pertaining to resource planning & management;
Identifying needs for project staff and consultants, coordinating the partners and working groups engaged in project work and providing effective assistance PM’s in detailed project planning and control;
• Managing the PAY TV subscription business in Middle East and Africa.
• Developed new Distribution Channels and local partners across Middle East and Africa.
• Organize events and local promotions for bolstering the subscription base and promoting the local distribution arrangements.
• Prepare International Business budgets and forecasts.
• Manage all the back-end operations and support functions for our Local & international operations in UAE, Turkey & Africa.
• Design Marketing Tools like Brochures, Sales Kits & Promos
• Handle all marketing activities pertaining to key customer like Khaleej Times (UAE Local Newspaper)
• Introduced Technosat STB’s in UAE retail hypermarkets like Carrefour, Geant, LULU & Sharaf DG