جيسون Alfonso

Establish and maintain Document Control Centers for the project in line with the ISO standards and the company policy and procedures to assist the project management by using Qatar Petroleum Specification, Standards and procedures to maintain the robust, reliable and efficient registration.
Receives, register, distributes and store correspondence, drawings, specifications, procedures, tender documents, vendor data’s, codes & standards etc. and ensure all submittals letters, transmittal must be acknowledge received by the recipient.
Implement standard procedures for receiving, dispatching, distributing & filing of documents being handled in the section.
Prepare letters as instructed and in accordance with precedent and directed mail to other staff members for their action and update all incoming and outgoing correspondence from the Engineering and Planning department to clients.
Monitor outstanding document for client and Subcontractor action (Method Statement, All Discipline Drawings, Vendor documents and Technical Queries, etc.)
Responsible in document controlling with coordination, in which I am working with database system in issuing and distributing the latest and approved drawings, documents and site correspondence to all suppliers, subcontractors, consultant and project team members.
Ensure that the latest revision and approval status of drawings, documents and agreements are keep updated.
Enters and retrieves information using Personal Computer or other data processing equipment and receive and reviews coded and encoded sources documents; reviews data and makes routine corrections.
Receives and processes classified information and treats them with strict confidentiality updating, reviewing, compiling and preparing reports/statements of incoming/outgoing correspondence, all types of documents including Subcontractor approvals, Material approvals etc. and submitting to the top management as and when required.
**CV attached for complete ref.

-Worked as TechMail and TechLive Senior consultant providing technical assistance to AOL members through e-mail and live chat, supporting the installation, configuration and troubleshooting of the AOL software together with related programs and applications;
-Provides technical support through e-mail/chat and outbound calls to Dell customers for Americas and Europe/Middle East/Africa (EMEA) regions;

-Worked as a technical support professional by assisting customers from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. And analyzing the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences.
-Troubleshoot and help customer with difficulties in their AOL features such as e-mail, instant message, chat, ftp space, profile, connectivity (dial up and high speed), browsing and other AOL partner - products such as McAfee and basic Windows features;
-Multitasking responsibilities include web tools, NetAgent, SwiftMail and Sherlock;
-Support a variety of clients and platforms;
-Interact with fellow team members to solve problem and serve as an individual contributor as well as team member;
-Solve simple, moderate to complicated problems which require some independent thinking;
-Use communication skills to provide top-notch customer service to internal and external customer;
-Interact internally/externally on a daily basis to achieve department/work unit goals;
•Disassembly and Reassembly of DELL Desktop & Laptop;
•Provide troubleshooting steps up to replacement of faulty part(s);
•Do call out for ownership verification and troubleshooting (US, UK and IE Customers);
•Perform outbound calls to customers to verify and clarify information in regard to their e-mail to Dell;
•Dispatch replacement Dell-branded parts and peripherals such as portables and desktop systems;