Logistics Assistant
Zero Five Zero Telecom
مجموع سنوات الخبرة :16 years, 3 أشهر
Providing ISV Authorisation for all the branches and required to check system every one hour.
Follow-up with all branches, head office and warehouse of pending ISV to receive in focus.
Basic, Premium bundle & accessories bundle creation in the system.
Dismantling process of the bundles returned from branches.
Preparing MRN & Cross verification.
Preparing Purchase Voucher.
Inventory creation & verification (Code, Name & Discount ID)
Procedure for preparing stock valuation and stock ageing report.
Accessories price and discount updating in inventory.
Updating of revised price in inventory (accessories, mobile, spare parts).
LCS preparation for new shipments.
Excess and shortage report preparation for new shipments.
Cooperation with branches for any enquiries.
Managing records and filing of ISV, MRN & Excess shortage invoices.
Attending the customer calls.
Handles complex or escalated customer complaints or enquiries
Taking necessary details for activating simcard and saving data manually in Microsoft Excel.
Updating activation report of different salesman, regions and outlet malls.
Checking application form before dispatch to be sent to Etisalat Office.
Updating the daily activation report of each call center staff to be sent email to managers.
Updating the monthly pending application of each salesman to be sent email to managers.
Updating the daily activation of salesman, outlet malls, and regions to be sent email to managers.
Updating the daily complaint of Etisalat for not activated simcard to be sent email to managers.
Recruiting call associates and assigning them duties
Maintaining database of all the employees
Monitoring the growth of the call center.
Answering the complicated queries of the callers.
Facilitates, attends and participates in work related meetings affecting the call center
Manages the daily operation of the call center employees
Works with all levels of management and third parties to gather information and resolve issues
Random audits of calls and processes to improve quality, minimize errors and track operative performance
Disciplinary, development of action plans, and performance evaluations
Assist with the recording statistics, and performance levels of the call center and preparing reports
Assist in organizing staffing, including shift patterns and the number of staff required to meet demand
Developing, implementing and reviewing core responsibilities and tasks of the call center employees
Analyzing performance statistics and making decisions on the basis of these statistics
Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products
Bar-coding of wasel simcard to sim stock ledger.
Prepare the list of simcard.
Preparing invoice like branch transfer, credit invoice and sales invoice
Visit & survey potential customers like store shops, hotel & supermarkets
Provide customers with pricelist for wholesale & retail simcard price
Negotiate the terms & conditions
Record sales and send copies to the sales office
Review your own sales performance