Telecom Project Manager
IPGPHOTONICS
Total years of experience :22 years, 3 Months
Telecom Project manager & Product Trainer | 2021- 2023
• Conducting training for Customer's Service Engineers and Technicians
• Coordinating between different departments to ensure projects are up-to-date and on schedule.
• Managing the Field Service support teams across MENA-APAC
• Achieved the Monthly QOS target for customer service satisfaction for 16 months in a row.
• Provided exceptional pre- and post-sales customer support for IPGPhotonics Telecom Products.
• Acted as a key liaison between different company departments.
• Leveraged technical expertise to provide Tier 2 and Tier 3 customer support.
• Played a pivotal role in the expansion and growth of IPGPHOTONICS, contributing to its presence across multiple international locations (Beirut, Boston, Jeddah, Milan, Bengaluru, Sao Paolo, Moscow).
• Met and exceeded performance targets, contributing to the overall success of the company in the MENA-APAC region.
• Instrumental in ensuring top-notch service quality, operational efficiency, and customer retention, resulting in positive feedback and strong client relationships.
.
Principal Field Engineer |2017-2021
• Successfully delivered Tier 2 & 3 customer support, resolving complex technical issues.
• Conducted comprehensive training sessions for customer service engineers and technicians.
• Led system integration and commissioning projects, ensuring seamless implementation and operation of cutting-edge technologies for clients.
• Demonstrated exceptional pre- and post-sales customer support for IPGPHOTONICS Telecom Products.
.
Senior Lead Projects Engineer| 2012-2017
• Coordinated between different departments to ensure projects were up to and on schedule.
• Trained Customer's engineers on IPGPHOTONICS products.
• Developed test methods to qualify Customer’s fiber links (GPON, FTTX…).
- GSM Signal Testing 2G, 3G, 4G
- CDMA, WCDMA signal Testing
- Maintenance, repair and support for Nokia phones
- Created Test plans for technicians to test the repaired Nokia products
Maintenance and Support for all Airlines at Beirut Rafik Hariri international airport
Al. Com
- Installation, Configuration of Cisco Routers and Switches
- Installation, Configuration of windows server 2003
- Replaced worn defective printing machine parts
- Maintenance, troubleshooting malfunctioning printing machines
Electronic Communication systems, Fiber network design