Customer service representative
GAC
Total years of experience :3 years, 1 Months
• Ensure excellent customer service to the principal client through phone and email service.
• Quick processing of export sales orders for Retail outlets and for on- trade deliveries.
• Coordinating with client and warehouse to receive the shipments and containers for imports.
• Provide adequate documents to the warehouse for the smooth operations.
• Coordinating with the warehouse supervisors regarding the processed orders and its delivery
• Keep track and records on the deliveries and returned stocks.
• Organize the Non inventory stocks as per the advice from stock controller.
• Prepare reports for management for evaluating administrative services
• Solving queries and issues of clients until gratified.
• Ensure the standard practices in company procedures are maintained.
• Generate POD reconciliation report on daily basis.
• Ensure all POD’s are duly signed and send it back across to client with a clear track
* Pursued MBA (INTERNATIONAL MGMT) from University of Wales, London (UK) Dissertation - A CRITICAL ANALYSIS INTO THE EFFECTIVENESS OF DIRECT MARKETING AND HOW IT AFFECTS CUSTOMER LOYALTY AMONG ORANGE BROAD BAND CUSTOMERS IN NEWCASTLE- UNDER- LYME.UK
* Bachelor of Business management, Bharathiar University, Coimbatore, India.
* SSLC from ST' Joseph's model high school in the year 2000.