Jeana Karyll Esteron

• Providing front desk services to guests
• Processing guest payment
• Acting as an information source on various matters
• Handling tasks related to reservations, check-ins, and check-outs
• Providing information to guests about amenities, services, room availability, rates,
and discounts
• Respondingto guests requests, inquiries, and complaints promptly and
professionally

• Greet customers and inquire for their preference.
• Provide menu and answer customers questions regarding menu items.
• Prepare and clean dining tables with special attention to sanitation and order.
• Present restaurant menus and help customers select food/beverage.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a
corporate dress code.
• Responsible for processing and receiving payments in any mode such as cash, debit
card or credit card and issuing receipts to customers as they leave with their
purchases.
• Balancing the cash register, making change, recording purchases, processing returns
and scanning items for sale.
• Providing excellent customer service.