Senior Account Manager
SETS Solutions
Total years of experience :15 years, 11 Months
Dell Technologies is a family of businesses that includes Dell, Dell EMC, VMWare, Pivotal, RSA, SecureWorks and Virtustream, and provides customers with the most complete and diversified portfolio of solutions to embrace the IT transformation and the Digital transformation of today's world.
- Assist the Sales Team to develop account penetration strategies
- Develop and maintain a tight customer intimacy
- Understand the customer’s business, detect the needs and the pains to be addressed with Dell Technologies which will enhance business profitability
- First point of contact for customers, providing technical, sales and architectural design advice
- Initiate the link between customer and the appropriate technical expertise, as well as following up on customer support issues until resolution, ensuring high customer satisfaction
- Choosing the right products and high-level architecture solutions that best answer customer needs
- Constantly following presales training for existing and new products and solutions
Application Delivery and Security is a Pan-African Value Added Distributor in the IT industry, specialized in Virtualization, Cloud solutions, Infrastructure WAN optimization, Systems and Networks Security.
- Conducted technical and sales enablement across Africa for channel partners on the following products: Citrix Systems, BlueCoat, SilverPeak and NetClarity (acquired by HexisCyber)
- Helped partners in answering to RFPs in a timely and accurate manner
- Increased market coverage by recruiting new channel partners based on different verticals
- Organized events and workshops for key partners and end-customers
- Delivered onsite PoCs (success rate above 80%)
- Helped regional sales managers closing big deals
- Created a complete virtualized lab environment allowing remote product demonstrations
- Countries in scope: Morocco, Algeria, Tunisia, Nigeria, Kenya, Côte d’Ivoire, Senegal and South Africa
SFR is a French Telecom Operator. Duties included:
- Ensured the delivery of reliable VoIP telephony and Data services for SFR business customers
- Tested constantly the resiliency of devices and new functionalities introduced by the Vendor
- Discovered business critical and difficult-to-detect software bugs, ensuring an efficient resolution
- Shared the “know-how” across team members and archived tests and troubleshooting procedures
COMIUM Data is a regional Telecom Operator in West Africa. Duties included:
- Managed a team of ten engineers and technicians with 24/7 support availability
- Expanded the network coverage by implementing new sites after extensive planning
- Assigned daily support tasks to team members and customer satisfaction follow-up
- Optimized network performance by configuration enhancement and upgrades
- Implemented new services: Prepaid cards and online recharge (ISP Pro)
Data Consult is a reseller and system integrator; Cisco and Microsoft Gold Partner.
- Responsible for resolving Network Security and VoIP/ToIP issues occurring on Cisco platforms
- VoIP/ToIP projects implementation (Cisco Call Manager, IP Phones, etc.) including LAN/WAN configuration for major regional banks (Lebanon, Syria and Jordan)
- VoIP/ToIP and Network support for service providers, universities, hotels and private houses
- Launched a NOC (Networks Operation Center) department for centralized regional customer support
