Group IT System Administrator|Project Lead|Sage X3 ERP|Zoho One|CRM|Creator| Digital Transformation
Dhofar Global
Total des années d'expérience :13 years, 6 Mois
Digital transformation
• Deciding the annual IT objectivates of the company.
• Aims to streamline and automate business processes, eliminating manual and redundant
tasks by leveraging technologies such as cloud computing, artificial intelligence, and robotic
process automation to achieve improved efficiency, reduce costs, and optimize resource
utilization.
• Enhancing customer satisfaction and loyalty through digital transformation by understanding
and meeting customer expectations in the digital age. By adopting digital channels,
implementing personalized marketing strategies, and providing self-service portal.
Duties and Responsibilities: - Project Management
Project Execution and Monitoring:
• Lead project teams consisting of subject matter experts from various departments.
• Effectively communicate project deliverables, expectations, and timelines to team members
and stakeholders.
• Monitor and track project progress against established schedules, budgets, and quality
standards.
• Proactively identify and address project roadblocks or issues to maintain project momentum.
• Deploy appropriate project management methodologies to ensure projects are delivered
within scope, budget, and timeline.
Stakeholder Management:
• encourage positive relationships with internal stakeholders, including department heads,
subject matter experts, and executives.
• Collaborate across different teams to ensure seamless project coordination and collaboration.
• Facilitate regular project update meetings and presentations for stakeholders, providing clear
and concise information on project status, risks, and critical decisions.
• Address stakeholder concerns and ensure transparency throughout the project lifecycle
Quality Assurance and Documentation:
• Oversee project documentation, project plans, regular reporting to ensure accurate, up-to-
date, and easily accessible.
• Conduct regular quality assurance checks to ensure project outputs meet established
standards and requirements.
• Facilitate post-project evaluations to capture lessons learned and identify areas for
improvement in future projects.
• Ensure compliance with relevant regulations and industry best practices.
• Analysis and support of the production of project proposals or business cases
Vendor Management:
• Attending meeting with vendors to discuss the projects and their implementation.
• Coordinate project management activities, resources, equipment, and information with
vendors.
• Monitor project progress and handle any issues that arise.
• Act as the point of contact and communicate project status to all participants.
• Maintain positive working relationship with vendors and service providers.
• Gather and Input Data and Analyse Information.
UAT and Go Live:
• The end-users, stakeholders, or a selected group of users evaluate the system to ensure that
it meets their requirements and works as expected.
• Keep track of the UAT progress and communicate the status to relevant stakeholders.
• Facilitate the sign-off process, where stakeholders formally approve the system for
deployment if it meets their requirements.
• Ensure the successful delivery and maintenance of the project.
Worked as a Project Manager/Lead in the below projects:
1. Implementation of Zoho Customer Relationship Management (CRM) System.
2. Creating custom application using Zoho Creator to remove manual work and introduce
cheque collection app and digital receipts to customers.
3. Implementation of Zoho custom module for collections, service teams.
4. Implementation of e-commerce website with payment gateway integration.
5. Implementation of HRMS (Paylite).
6. Implementation of Van Sales mobile application in 3 countries.
7. Implementation of Cash Mount - Collection application with ERP integration.
8. Implementation of OCR enabled document management System (DMS) in the company.
MscIT