CUSTOMER CARE MANAGER
First choice
Total years of experience :12 years, 4 Months
ATM | Houston
* Supervised daily operations and sales functions to maximize revenue,
customer satisfaction and employee productivity.
* Led process improvement and problem-solving efforts to create standard
procedures and escalation policy for customer support team.
* Partnered with business leaders to deliver services that support company
objectives and consistent with corporate values.
* Developed new employees and on-going performance assessment of
current employees.
ATM | Houston
* Offered friendly and efficient service to all customers, handled challenging
situations with ease.
* Improved operations through consistent hard work and dedication.
* Resolved problems, improved operations and provided exceptional service.
Discussed Product or Service with customers, outlined restrictions and
educated on policies.
* Maintained up-to-date knowledge of store sales, payment policies and
security standards.
* Assisted customers with signing up for store loyalty programs and provided
details about key benefits.
* Built customer loyalty and retention by delivering excellent shopping
experiences.
Petroleum center
* Supervising field staff
* Check the quality of the work
* Ensure maintenance tasks are completed
Established and monitored customer service standards by employing
recognized and comprehensive benchmarks.
* Tracked results of various promotional campaigns by gathering feedback
from customers and recommended areas of improvement.
* Received payment information from customers and implemented it carefully
into system to alleviate errors.
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