Account Manager
Booking.com
Total des années d'expérience :11 years, 10 Mois
Booking.com, Mumbai, India May 2011 - Dec 2013
Account Manager
• Visited important hotels to acquire new clients
• Worked closely with partner hotels for business acquisitions, contracts and negotiations
• Devised customer-focused and market-specific online sales strategies with partner hotels
• Advised partner hotels on web marketing strategies
• Monitored booking rates offered by other property booking websites
• Provided commercial and customer care support to partner hotels
• Liaised with customer service, web marketing and other internal teams, to identify and implement revenue maximization plans
• Managed team plans and targets for acquisitions and contracting of new accounts
The Leela Kempinski, Mumbai, India May 2009 - May 2011
Sales Manager
• Identified and explored business opportunities from corporate clients
• Created marketing and sales plans
• Prepared and delivered presentations (one-to-one and group) to corporate clients
• Initiated contacts with potential and existing clients for developing leads and maximizing revenues
• Conducted market research and mapped client requirements to products and services offered
• Generated weekly, monthly and annual sales and marketing reports
• Utilized promotion tools like samples, coupons, packages and direct sales to acquire new clients
Depa India Pvt. Ltd., Mumbai, India Jun 2007 - Mar 2009
Business Development Executive
• Interacted with prospective and existing clients to showcase company's profile and projects
• Provided clients with creative and achievable interior design solutions
Grand Hyatt, Mumbai, India Feb 2004 - May 2007
Sales Coordinator - MICE (Sales & Marketing)
• Built an effective network of MICE clients for business acquisition and retention
• Coordinated with front-desk and service staff for managing and enhancing guest experience
• Liaised with Food & Beverage and Operations teams for managing banquets and conferences
• Arranged corporate get-togethers and meetings at hotels for clients, through travel planners
• Promoted Hyatt's facilities and services to clients through trade shows
• Maintained client and sales data on Delphi for MIS reporting
• Prepared sales presentations and other business reports
• Assisted Sales Managers with travel arrangements, quotations and invoices
• Visited MICE business clients for feedback, referrals and repeat business
Grand Hyatt, Mumbai, India Feb 2004 - May 2007
Guest Service Officer - Front Office
• Assisted guests with check-in, check-out and room services
• Checked room availability for guest reservations
• Monitored guest arrivals and departures to ensure maximum occupancy
• Handle cash receipts and payments on Fidelio, and concierge services
• Managed room requests and stay requirements of high-profile guests
Park Hyatt Goa Resort and Spa, Goa, India May 2003 - Jan 2004
Trainee - Housekeeping Supervisor
• Supervised and ensured proper upkeep of all public areas
• Inspected guest rooms and equipment for hygiene and safety
• Interacted with guests to understand basic requirements and special requests
Park Hyatt Goa Resort and Spa, Goa, India Feb 2002 - Apr 2003
Assistant to FF&E Project Manager (Pre-opening)
• Assisted FF&E Project Manager with pre-opening formalities
• Prepared contracts and quotations for purchase of fixtures, furniture and equipment
• Diploma in Hotel Administration & Food Technology - Sophia Polytechnic, Mumbai, India (2001)
• Bachelor of Arts - University of Mumbai, Mumbai, India (1999) GLOBAL EXPOSURE • Interacted with clients from The Netherlands, USA, France, Singapore, Japan and Thailand