Manager Operations
FedEx Express
مجموع سنوات الخبرة :21 years, 0 أشهر
o Balance optimization activities as well as daily activities and look at continuous integration synergies between FedEx & TNT
o Ensure most effective operational tactical planning (Volumes, own/subcontracted Resources and Distribution Model) for 2 separate operations units of TNT & FedEx
o Budgeting and Forecasting for the station resources and cost;
o Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost;
o Cost, Service and Process disciplines control, deviation analysis and activation of corrective actions;
o Ensure continuous improvement and share best practises implementation;
o Initiate and Implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost.
o Manage Lean projects to improve processes within the Operation unit
o Identify opportunities for planning and engineering teams to create effeciencies
Governance of PUD, Ware House & Office, Customs & Security Governance structure, control and optimization processes (within the Service Center and gateways) to ensure these expenditures are monitored and controlled in an optimal way.
Activities of responsibility for PUD, Ware House & Office, Customs & Security are:
- Ensure most effective operational tactical planning (Volumes, own/subcontracted Resources and Distribution Model, Seasonality);
- Budgeting and Forecasting for the Service Center resources and cost;
- Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost;
- Cost, Service and Process disciplines control, deviation analysis and activation of corrective actions;
- Ensure continuous improvement and share best practices implementation;
- Initiate and Implement optimization programs to achieve efficient activities and targeting continuous improvement on incurred unit cost.
Manage the PUD, Ware House & Office, Customs & Security Resources (from Service Center to depot level) to ensure resources and cost are properly managed. Activities of responsibility are:
- Balance resources in line with fluctuations in volumes;
- Ensure all resources are focused to achieve high quality service performance;
- Deploy, standardize, monitor and control the material resources required to execute the processes as Scanner, Vehicles types, Forklifts, Revenue Protection Process devices, etc;
- Explore opportunities to improve service level in the most cost efficient way;
- Ensure staff is trained identifying training needs and deploying BU training programs and people development strategies;
- Deploy communication and engagement programs designed by BU.
Execute the PUD, Ware House & Office, Customs & Security processes ensuring full compliance and standardization in the Service Center, its Satellite depots and gateways.
Establish a customer-focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
• Perfect Depot Navigator role with in IMEA region
o Enabled Depots in South Africa & UAE to improve & manage performance
o Sustainability of performance & coaching the various depots
o Enabled locations to measure performance and take corrective steps to sustain good results
• Identifying ongoing warehousing and logistics service issues and recommending solutions within the operations division
• Reducing loss & damage at optimum costs by monitoring weekly, monthly & quarterly depot operations & key performance indicators and taking corrective actions
• Oversee all aspects of recruitment, training and continuous development developing a highly competent and motivated team.
• Establishing internal guidelines and procedures for the Operations Department to ensure high performance from the department
• Implementing adequate workflow systems, monitoring mechanisms and controlling mechanisms to ensure the expected service levels are delivered
• Recommend alterations in work plans based on heavy work, holidays and team leaves Analyzing daily activities in the depot operations and taking action to meet the depot targets for service quality such as consignments not out for delivery and outstanding for due date delivery
• Ensuring continuous quality improvement in the depot operations through supporting the deployment of best practice processes for the Pick Up and Delivery Team, Administrative Office and Warehouse Departments
• Coordinating with internal & external customers in providing the best logistics solutions while complying with Health & Safety Standards
• Ensuring compliance to Dangerous Goods, Customs and Security Policies & Procedures
Highlights:
• Visible improvement in results and performance after the perfect depot program at the locations
• Winner of the overall Depot & UAE Edition of the SMARTY PANTS TNT Quiz Competitions
• Obtained:
o Certification of TNT Dubai depot to move dangerous goods on the Middle East Road Network
o TAPA Certification for the Dubai depot which acts as the Road Hub for the Middle East Road Network (MERN) and is the key air hub linking AE to the other countries
• Achieved On-time Line Haul Departure of above 95% from 60%
• Played a key role in introducing:
o Automated Cubing System for volumetric and weight inputs
o Inter-team / cross-functional training sessions enabling smooth functioning of the hub and reduction of overtime considerably
• Aligned shipments process flow to ensure quicker turnaround to meet connection cut - offs
• Established:
o Inbound Cubing System for revenue protections for shipments coming in receiver pay mode
o Process for awkward freight movement to avoid off load by airlines due to space / volume restrictions
• Developed a platform for job rotation within the department to ensure all team members are exposed to each area of base operations
• Effectively reduced cost on stationary procured by forecasting usage and controlled release by 45 %
• Improved revenue protection for Imports by streamlining the product delivery process
• Ensured adherence to credit policy guidelines by Facility Clients, Relationship Managers and Execution Desk
• Verified Loan to Value (LTV) for each eligible security is as per the credit policy
• Reported Monthly Key Risk Indicators (KRI) to Operational Risk Department in HBME & HSBC Group Private Bank, London
• Ensured the credit reviews were conducted annually & facility documentation were well updated
• Monitored daily exception reports and got them reviewed from Relationship Managers with their
commitment to cover margin positions to clients not sufficiently covered
• Handled all information security functions as per the Business Information Risk Officer (BIRO) Program
• Identified information protection risks and vulnerabilities and put forth cost effective recommendations
• Oversaw direct management of access entitlement & inventory management of all end user computing applications used within various business areas
• Provided regular reporting of information security matters to the senior management
• Identifying ongoing warehousing and logistics service issues and recommending solutions within the operations division
• Reducing loss & damage at optimum costs by monitoring weekly, monthly & quarterly depot operations & key performance indicators and taking corrective actions
• Oversee all aspects of recruitment, training and continuous development developing a highly competent and motivated team.
• Establishing internal guidelines and procedures for the Operations Department to ensure high performance from the department
• Implementing adequate workflow systems, monitoring mechanisms and controlling mechanisms to ensure the expected service levels are delivered
• Recommend alterations in work plans based on heavy work, holidays and team leaves Analyzing daily activities in the depot operations and taking action to meet the depot targets for service quality such as consignments not out for delivery and outstanding for due date delivery
• Ensuring continuous quality improvement in the depot operations through supporting the deployment of best practice processes for the Pick Up and Delivery Team, Administrative Office and Warehouse Departments
• Coordinating with internal & external customers in providing the best logistics solutions while complying with Health & Safety Standards
• Ensuring compliance to Dangerous Goods, Customs and Security Policies & Procedures
Provided a consulting - business process re engineering - solution that would be feasible for implementation to ease the manufacturing bottlenecks within the organisation.
Worked at analyzing the organization’s work process and suggesting alternative process to increase productivity at minimal cost to the concerned firm.
Information gathering and analysis of organization strategic plans and reviews for various financial services operations.
Developed customer interaction models and monitored quality assurance policies, procedures, and response methodologies.
Enforced preventive maintenance programs; calling for repairs; evaluating and implementing upgrades for equipment.
Worked effectively with other managers, and staff to ensure optimum interaction and allocation of resources to accommodate business needs.
Accomplished call center human resource objectives by recruiting, training, assigning, and disciplining employees.
Enhanced staff performance by designing, developing, presenting, and evaluating training programs.
Worked with different departments to establish open communications systems and ensured that consumer and product information was mutually shared to achieve optimal training integration results.
Prepared detailed training and learning analysis and presented findings and recommendations to senior management.
Coordinated input from internal/external customers to better understand customer needs and perceptions, and independently investigated and analyzed complaints, determined best course of action for securing complete, timely and appropriate responses.
Higher degree studies undertaken to develop and understanding of the management function to build on practical experience gained in employment.