Senior IT Engineer
Pacific Infotech UK LTD
Total years of experience :10 years, 9 Months
Implementing & Administering the Active Directory 2008 R2, and 2012 R2.
Implementing & Administering the Exchange server 2007, 2010, 2013 and 2016.
Implementing & Administering Office 365 Services and Migration.
Implementing & Administering the Microsoft Virtualization Hyper-V and Hyper-V Clustering.
Implementing & Administering Microsoft Terminal Services.
Managing and Configuring Network storage Dell Power Vault MD3200i and MD3800i.
Monitoring & Maintaining of Dell and HP Servers, Notebooks, Desktops, MacBook and other IT Equipment of the organization.
Implementing and Administering Dell App-Assure, Backup Exec and Veeam Backup and Replication servers.
Implementing & Administering the SonicWALL and Cisco Meraki Firewalls.
Implementing & Configuring Cisco, HP, Netgear Switches and Access Points.
Managing & configuring Ruckus Zone Director and 100+ Access points.
Managing & configuring Ubiquity Unify network and wireless devices.
Implementing & Administering Symantec Messaging Gateway, Message labs and Email Security for Exchange.
Administering Symantec Endpoint Protection Manager and Cloud Endpoints.
Configuring and Administering third party SMTP services like Mandrill and Sendgrid.
Implementing Security and Group Policies.
Implementing Site to Site and SSL-VPN services.
Implementing & Administering PRTG Servers to Monitor Network Services.
System Administration - including managing the trouble ticket queue, responding to proactive monitoring alerts, maintenance, performance monitoring, tuning, and system diagnostics.
Keep track of all IT assets/systems/service/network links due for renewal. Carry out timely renewal to ensure continuity of services.
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Setting up new users' accounts and profiles and dealing with password issues.
Making proper documentations of Asset & knowledge sharing Documents.