Computer Technician
University of Technology and Applied Sciences
مجموع سنوات الخبرة :10 years, 9 أشهر
Administered and deployed Windows and Linux Servers (Domain Controllers, Active Directory, DHCP, DNS, WSUS, GPO, KMS, File, MSSQL, MySQL, IIS, Apache, Tomcat, etc.).
Administered Microsoft 365 Ecosystem (Azure AD, Exchange Online, Sharepoint Online, OneDrive, Stream, Teams, etc.).
Provided end-user support and training for Microsoft 365 applications, file shares, and other services.
Enhanced availability, stability and reliability of infrastructure through planning, thorough testing, efficient implementation and comprehensive support.
Evaluated latest technology innovations, Open-source systems and adopted cost-effective, useful solutions.
Created PowerShell scripts to efficiently automate repetitive tasks.
Assisted in administering of storage, backup, VDI and virtualization systems.
Assigned as Team Leader for Server Support Team from 2018-2020.
Efficiently deployed operating systems (Windows and Linux), software, endpoint security and updates.
Administered endpoint security server and fog server.
Provided technical assistance (systems, printers, etc.) and training to end-users.
Helped streamline the troubleshooting process by developing and implementing a help desk ticketing system.
Boosted system and data availability and integrity through preventive maintenance and upgrades.
Introduced and deployed Free and Open Source solutions.
Assigned as Team Leader for Technical Support Team from 2016-2018.
Oversaw the Information Technology Support Group operations
Standardized job tasks and trained junior team members on industry best practices and
standards.
Evaluated the latest technology innovations and adopted cost‑effective, useful solutions.
Implemented, developed and tested installation and update of file, web, Domain Controller,
DNS and proxy servers.
Educated students on Web Development and IT Essentials applying variety of instructional
techniques, including hands‑on curriculum.
Guest panelist for BSIT and BSCS Thesis presentations.
Designed, developed, and maintained the college website and Alumni Tracer System.
Oversaw the operations of the Multimedia Resource Center.