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Jehad Alghofaili , IT Application Support - Front End

Jehad Alghofaili

IT Application Support - Front End·Alrajhi Bank

Saudi Arabia

Diploma, Computer Science

Work experience

Total years of experience: 4 years, 11 months

IT Application Support - Front End

June 2025 - Present

Alrajhi Bank

Riyadh, Saudi Arabia

June 2025 - Present

Contract with @atmaal company
Company industry:
Islamic Banking
Job role:
Information Technology

IT Project Coordinator

November 2022 - June 2025

Alrajhi Bank

Riyadh, Saudi Arabia

November 2022 - June 2025

Contract with @atmaal company

-Change Coordinator for the application support department.

-Raising change request or fix for the Application support department and following up until It’s
deployed.

-Handling SAMA cases in the application support department and following up until the issue is resolved.

-Handling business cases in the application support department and following up until the issue is resolved.

-Making Daily reports regarding the incidents for the application support department.

-To perform any other IT related task assigned by the Line Manager or the director of the department.

-Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements.

-Dealing with more than one team for the application support department to finish the required task.

-Upload the packages for application support dep.
Company industry:
Banking
Job role:
Information Technology

The Saudi National Bank - SNB

July 2021 - October 2022

Microland Limited

Riyadh, Saudi Arabia

July 2021 - October 2022

Contract with @Microland Limited

-Troubleshoot the system, diagnosing and solving hardware or software faults.

-Installing and configuring computer hardware, software, systems, printers, and scanners.

-Responding in a timely manner to service issues and requests.

-To perform any other IT-related task assigned by the Line Manager.

-Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements.

-Repairing and replacing equipment as necessary.
Company industry:
Banking
Job role:
Information Technology

Education

Qassim University

May 2021

May 2021

Diploma, Computer Science

Saudi Arabia

GPA (point): 4.72 out of 5

GPA (point): 4.72 out of 5

(Second Class Honors)

Skills

ITIL
Expert
ITIL
Expert
Troubleshooting
Expert
Troubleshooting
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Computer Skills
Expert
Computer Skills
Expert
Communication Skills
Expert
Communication Skills
Expert
Microsoft Word
Intermediate
Microsoft Word
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Computer Hardware & Software
Intermediate
Computer Hardware & Software
Intermediate
Communication Skills
Intermediate
Communication Skills
Intermediate
Remote Desktop
Intermediate
Remote Desktop
Intermediate
Computer skills
Intermediate
Computer skills
Intermediate
Troubleshooting
Intermediate
Troubleshooting
Intermediate
Microsoft office
Intermediate
Microsoft office
Intermediate
Time management
Intermediate
Time management
Intermediate
ITSM
Intermediate
ITSM
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
ITIL® Foundation Certificate in IT Service Management
Apr 2023
Show credentials
Training
IT in Workplace - Master Microsoft Office
Doroob
Dec 2019

Hobbies

  • photography