Sales And Marketing
Royal Native's Community
Total des années d'expérience :7 years, 11 Mois
understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;
ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes and then documenting them;
cold-calling in order to create interest in products and services, generate new business leads and arrange meetings;
identifying and developing new business through networking and courtesy and follow-up calls;
preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;
marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;
maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
developing effective sales plans using sales methodology;
providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale;
analyzing and investigating price, demand and competition
devising and presenting ideas and strategies
promotional activities
compiling and distributing financial and statistical information
writing reports
organizing events and product exhibitions
monitoring performance
managing campaigns on social media.
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
Software engineers are involved in all aspects of software creation, from writing code to debugging programs to overseeing the launch of new software. They often start out writing code but eventually advance to senior positions, working as software architects or project managers. In a software engineer career, it’s essential to keep up with the latest advancements, because technology is constantly evolving. Having strong interpersonal and management skills is also crucial since software engineers often collaborate with marketing, manufacturing, and design professionals in creating new software.
Scientific discipline