Customer Success Manager
Philips
Total des années d'expérience :21 years, 10 Mois
The primary contact for customers throughout the lifespan of the account. Ensuring long-term retention by
Increasing customers satisfaction and loyalty. Work closely with Sales Representatives to close deals and
identify upsell opportunities and renewals.
1.Develop healthy customer relationship
2.Enhances customer training
3.Evaluates and analyzes customer needs and issues
4.Building trust and transparency with clients
5.Onboards new clients
6.Encourages customers to buy new products and upgrades
7.Create strategies that grow customer base
Building a market position by developing business relationships
Locating potential business deals and discovering new business opportunities
Understand customer needs
Think strategically - seeing the bigger picture
Work strategically - Setting aims and objectives in order to develop and improve the business
Managing RFP's, tenders, influence the market and develops sales in new territories
Closing business deals
Create sales pipeline and sales forecast
Negotiate pricing with customers, and suppliers in some cases
Develop the business sales and marketing strategy
Determine and define project scope and objectives
Predict resources needed to reach objectives and manage resources in an effective manner
Prepare budget based on scope of work and resource requirements
Track project costs in order to meet budget
Develop and manage a detailed project schedule and work plan
Provide project updates to various stakeholders about strategy, adjustments, and progress
Manage contracts with vendors and suppliers by assigning tasks and expected deliverables
Utilize industry best practices, techniques, and standards throughout entire project execution
Monitor progress and make adjustments as needed
Measure project performance to identify areas for improvement
Design Scheme for installation fire alarm, access control, CCTV and security system
Site evaluation and inspection
Activate and test the security system to ensure its working in a properly
Evaluate technical team performance
Surveillance project: connecting DVRs in all branches with the head office
Perform preventive maintenance
Fixing technical issues
Upgrading the security system
Improve and implement evacuation plan
2003 - 2006 King Khalid University Hospital Project
2002 - 2003 Ministry of Planning Project
Computer and Network Administrator - Hardware and Software solutions
Calibrate computerized medical equipment
Analyzes and troubleshoots equipment malfunctions and return them to full operating potential
Perform monthly preventive maintenance on the equipment
Understand and review system requirements
Supporting the development of technical solutions for system requirements
Documenting project progress, reports and schedules