Jelena Backovic

Guest Service Manager at Jumeirah - Burj Al Arab

• United Arab Emirates - Dubai
• My current job since September 2016

Guest Service Manager at Jumeirah - Burj Al Arab

• United Arab Emirates - Dubai
• My current job since September 2016

Guest Service Manager at Jumeirah - Burj Al Arab

• United Arab Emirates - Dubai
• My current job since September 2016

Rooms Controller at Burj Al Arab

• United Arab Emirates - Dubai
• November 2014 to September 2016

Acting as Team Leader, on daily basis doing VIP show arounds for delegations. ambassados, presidents and celebrities.
Handling guest complains.
Ensure that each and every guest have memorable stay and experiense in our iconic hotel.
Allocating the suites as per guests preferences,
Coaching colleagues

Guest Relations / Concierge / Reception at Hyatt Regency

• United Arab Emirates - Dubai
• February 2013 to October 2014

• Hyatt Regency Dubai
02.2014. - 10.2014
Guest Relations / Concierge / Reception

• Hyatt Regency Dubai
10.2013. - 12.2013.
Sales and Marketing / Training

• Hyatt Regency Dubai
• 02.2013. - 10.2013.
• Hostess / Team Leader (Restaurants-Italian, International, Arabic, Banquets) / F&B Administration

Hostess at Hyatt Regency Belgrade

• Serbia
• May 2011 to January 2013

Water / Hostess / Babysiter