Reservation Agent
Holiday Inn Slough Windsor
Total years of experience :5 years, 9 Months
Handling and making guest room booking,
checking the daily avaibility and checking email booking and telephone handling,
replying complaints and enquery as when required,
checking the stores, stock taking, trainng staff for the reservations,
handling business clients as when needed,
handling cctv operations,
Checking in and taking cash or payment for guest room,
hanlding calls, managing the occupancy list,
Blocking rooms as hwen required, supervising the room with the other department, handling guest requirement for comfortable stays, handling stationary, stock the back office, other devices like printers, faxes, scanner, wake up call,
handling guest compalint in case of emergency,
making reports and giving to the required department,
trainig the new employee when joingi the department
Checking guest room cleanliness,
Prepairng for quaterly and annual audit of the cleanliness,
health and safety of the staff,
Grooming of the staff and subordinates
Taking stock control and audit for the linen and equipements,
Conducting and training the staff for the Sop of the hotel,
Cordinating with the other department for the smooth functioning of the hotel
Awarded 3rd topper in Food and beverage from Univeristy of Mumbai for technical education