Training Manager
Alayuni Investment and contracting
Total des années d'expérience :18 years, 2 Mois
Reporting to Talent Management Director
• Manage training and development activities
• Conduct training needs analysis and propose a training budget
• Assess Training vendors
• Plan and implement staff succession program
• Handle staff onboarding
• Conduct leadership assessment & development program
• Train & Recruit partnership program
• Handling Oracle Learning Project
Accomplishments :
• Trained more than 400 Staff in different subjects like ( project management, project scheduling and cost control, 7 habits, supervisory skills, NEBOSH)
• Propose & initiate learning management system (E- learning )
• Raise Saudiazation percentage 3% through train & recruit program
Reporting to General Manager
• Handle HR & business consulting operations
• Source, interview, and recruit candidates for higher positions
• Draft, review HR policies & procedures
Accomplishments :
• Sourced & recruit more than 300 staff for client ( staff to CXO levels)
• Draft Human resources polices for 5 companies
• Conduct selling skills course for 90 candidates.
Reporting to HR and admin Director
• Perform Training Need Analysis
• Propose training budget and training plan
• Assigned as HRBP for one of Al Suwaidi company
• Representing Al Suwaidi companies with HRDF
• Localization Programs
Accomplishments :
• Train more than 4000 staff ( blue & white color ) in different field like: scaffolding, heavy equipment pipefitting, millwright, welding, electrical, industrial safety, Hospitality, managerial skills and key account management
• Train & recruit project for 190 Saudis
Reporting to knowledge management Director :
• Deliver training courses on Selling Skills, Systems & Product Knowledge
• Quality Audit for Mobily outlets
• Design, write, and enhance the sales process
• Enhancing Training Program
Accomplishments :
• Train more than 540 staff in different field like: Call center, Selling skills, activation system, dealing with customer, working policy
• Quality Knowledge Transfer Audit for 36 staff branches
Reporting to Head of Training :
• Perform Training Need Analysis for retail sales representatives of branches.
• Design and deliver courses on Selling Skills, Service Excellence, Building Customer Relations, Handling customer complaints, and Customer Care.
• Participate in conducting the interviews of new candidates for recruitment purposes.
Accomplishments :
• Develop training program course for wealth management officers approved by HSBC
• Train more than 120 staff in different field like: Selling skills, bank processes, anti-money Landry, dealing with difficult situations and call center
Reporting to Talent development Manager:
• Participated in the Recruitment Process for Talent Development.
• Formulated, designed, and delivered materials for training.
• Coordinated with Marketing, Retail, HR, and Regional Teams to execute training plans.
• Came up with new ideas as solutions for improving team duties and delivery.
Accomplishments:
• Pre-launch team and train more than 700 staff
• Participate in business simulation
• Create and develop more than 10 training materials for customer care, sales and product knowledge.
• Design and draft Sales rep booklet
• Participated in selling bank products.
• Maintained excellent relationships with customers.
• Handled development of the customers portfolio.
• Contributed in attracting new customers.