Medical Insurance Coordinator
Doha Clinic Hospital
Total years of experience :13 years, 7 Months
Provide expertise on risk mitigation via coverages guidelines and limits.
Practice professional telephone etiquette and customer service while obtaining claim for an insurance authorization.
Resolve Patient’s inquiries and complaints.
Communicate with the Doctors and Nurses to determine patient coverage.
Maintain good relationship and interacted with the hospital staffs, insurance agents and patients on a positive and professional manner.
Successfully train new staffs on processes such as insurance verification, obtaining authorization and filing.
Coordinate all activities related to the Document Control procedure, and control all aspects of Head Office documentation on multiple simultaneous projects, utilizing various control methods.
Work in strict cooperation with QHSE Director to prepare and update company’s IMS
Procedures in line with ISO Standards.
Ensure proper document control support is given to each project.
Input document data into the standard controlled registers ensuring that the information is accurate and up to date.
Typing of QHSE Department documents, and follows up of all the department needs.
Makes sure that controlled copies of latest approved documents and standard forms are
given to the appropriate staff and department/site as applicable.
Maintain updated records of all approved IMS Procedures and forms and their distribution
clearly.
Maintain the documents and forms in the QHSE Department office under safe custody
without any damage or deterioration with easy traceability.
Maintain the files and control logs in accordance with the approved Document Control
Procedure.
Ensure all templates and forms used within the department conform to the Company
standard.
Receive clients/guests and attend to their purpose of visit.
Answer incoming calls to provide general information about clinic services, accommodate clients’ general inquiries and/or complaints, arrange appointments and screen and direct/transfer calls.
Receive payment by cash, credit cards, vouchers, or automatic debits.
Provide administrative support including but not limited to typing, proofreading, filing, mailing, scanning, fax, and preparing cheque for payments.
Provide secretarial duties to the Managing Director/Owner and administrative support to the Clinic Supervisor.
Keep and maintain employee records and legal documents.
Maintain supplies inventory for consumables and retail by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Act as a professional and knowledgeable representative of the company.
Improve product knowledge and develop marketing/sales techniques by attending trainings, seminars, conventions and group meetings.
Contact current and potential clients to schedule appointments or to follow-up on previous sales and business opportunity calls.
Conduct one-on-one discussion, small group table talk, and group presentation to provide extensive information about company profile, product information, and the compensation package.
Increase personal sales and profits by generating additional sales to current clients and obtaining new business partners.
Frontline employee who arranges walk-in appointment for out- patient clinics.
Encodes laboratory investigations, x-rays, and other tests and procedures requested by doctors for the patients’ medical treatment.
Collects payment for doctors’ examination fees, laboratory investigations and other medical requests and procedures.
Answers incoming calls mainly to provide general information about the schedule of resident doctors and accommodates patients’ general inquirires and/or complaints about out-patient clinic procedures and services.
Answers incoming calls and provides general information about common procedures for catered products (e.g. mobile phones, laptop and laptop sticks), store location and network outage (if any).
Accommodates customers’ general inquiries and/or complaints about products and services.
Performs basic troubleshooting for handheld/mobile devices.
Discuss breakdown of bill statements and collect electronic payments over the phone.
Places orders for customers who upgrade or purchase new devices and walk customers through the process of returning items if received damaged or inaccurate.
