Service quality manager
البنك التجاري الكويتي
مجموع سنوات الخبرة :13 years, 1 أشهر
relationship manager, working with clients to help them make the right decisions with their accounts and explain the financial services on offer to them,
relationship manager in warba bank
•Take personal responsibility for understanding the marketing plan of the hotel and thr required budgetary guidelines, to enable empowered decisions in all rate negothtions. •Take responsibillty for the delivery of the annual marketing planning process. •Prepares action plans by individuals as well as by team for efective search of sales leads and prospects. •Responsible for the performance and development of the Account Executives. •Initiates and coordinates development of action plans to penetrate new markets. •Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. *Assists in the development and implementation of marketing plans as needed.
*Lead the teller team to provide a consistent and exceptional customer experience that achieves customer satisfaction and loyalty targets.
*Ensure delivery of exceptional customer service behaviors to create advocacy and earn the right to expand relationships.
*Take a lead role in the facilitation of prescribed operational/compliance responsibilities to ensure the branch is meeting required standards
*Process all the cash transactions that take place on a bank on a daily basis, Bring in new customers to the bank and help with opening their accounts, Have good relations with the regular customers.
*Make reports and submit it to the manager
*Help the customer get through tedious banking processes
•required to handle a variety of financial services and must have strong customer service skills, need to maintain high levels of accuracy and security even when their jobs are routine and repetitive.
•able to communicate effectively with customers and inspire confidence that they are skilled enough to take care of customer assets and needs.
•Besides handling deposits and withdrawals, tellers also change money, cash checks, sell traveler’s checks and money orders and collect loan and utility bill payments. Tellers also may be called upon to sell other bank services to customers.
مئويه : 81% نقاط : 3.05 التقدير : جيد جدا
