IT service desk engineer
accel frontline
Total years of experience :1 years, 5 Months
ACCEL FRONTLINE LIMITED
• Taking care of Cavinkare Data center.
• Working as Service desk engineer and managing every user’s queries.
• Take care of tickets raised from branch office
• Experienced in handling calls, mails and Solving tickets
• Maintaining and Troubleshooting of network devices.
• To give support server, network, Desktop, laptop issue’s.
• Working in Remote Tool with end to end customer support.
• Configuring and troubleshooting of client mail software’s like MS-Outlook for the users.
• Troubleshooting of operating systems (Windows XP, vista, Windows 7)
• Installation and updating of Desktop operating system and other software
• Installation, configuration and troubleshooting of Network printer.
• Handling mail server & google apps.