Jenkins Justin, IT service desk engineer

Jenkins Justin

IT service desk engineer

accel frontline

Location
India - Chennai
Education
Diploma, Information Technology
Experience
1 years, 5 Months

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Work Experience

Total years of experience :1 years, 5 Months

IT service desk engineer at accel frontline
  • India - Chennai
  • November 2011 to March 2013

ACCEL FRONTLINE LIMITED
• Taking care of Cavinkare Data center.
• Working as Service desk engineer and managing every user’s queries.
• Take care of tickets raised from branch office
• Experienced in handling calls, mails and Solving tickets
• Maintaining and Troubleshooting of network devices.
• To give support server, network, Desktop, laptop issue’s.
• Working in Remote Tool with end to end customer support.
• Configuring and troubleshooting of client mail software’s like MS-Outlook for the users.
• Troubleshooting of operating systems (Windows XP, vista, Windows 7)
• Installation and updating of Desktop operating system and other software
• Installation, configuration and troubleshooting of Network printer.
• Handling mail server & google apps.

Education

Diploma, Information Technology
  • at scad college of engineering and technology
  • May 2010

Specialties & Skills

Service Desk

Languages

English
Intermediate

Training and Certifications

ccna (Certificate)
Date Attended:
February 2011
Valid Until:
February 2014