Customer Service Officer
Boecker
Total years of experience :6 years, 3 Months
- Answering customers inquiries via phone (incoming and outgoing), email and chat.
- Making outgoing calls daily to conduct surveys and sending online surveys to maintain the satisfaction of the client.
- Assisting clients about the services we are providing, recording all the transactions using CRM systems.
- Doing online surveys and calling clients to make sure that they are satisfied about the service.
- Handling complaints and all the follow ups should be done to fully resolve the clients’ issues.
- Assisting the sales department about the contract renewals closing deals with clients about inquiries on pest control.
- Answering customer inquiries via phone, email and chat conversation.
- Assisting customers placing their orders, tracking status of their orders and work until it gets delivered to the customer.
- Worked on stocks management of the company.
- Answering customers inquiries over the phone, chat or email.
- Assisting them on all the billing related issues.
- Can handle around 2-3 sessions of chat at a time.
- Quality Analyst (monitoring and providing coaching sessions to the agents.)
- Customer Service Supervisor