Team Lead
Roquette
Total years of experience :0 years, 0 Months
Successfully migrated US process to India
Key Responsibilities:
•Operational export order execution (Ocean, Air, Road, intermodal, dangerous goods, ISO tanks customs + trade, Incoterms rules, Transport law/claim handling)
•Prepare export pre-& post shipment document for custom clearance purpose.
•Close interaction with Business Unit, Affiliates and Supply chain management.
•Manage all customer inquiries within the organization (including shortages and solutions, scheduling etc. Solve or escalate issues/requests.
•Sales order, commercial invoice, DN, PL processing (create, change, reject) of all
order types upon rule set.
•Monitor timelines throughout the transport planning, loading and execution process including shipment tracking/HBL/MBL
•Act on delays - provide issue solution, give feedback on transport order status
•Perform claim management through the internal Quality Notification System
•Release incl. SAP delivery creation, monitor and check open orders (delivery block, pricing, export license, bottleneck product)
•Perform freight invoice verification and freight cost control/Vendor invoice checking.
•Maintain customer/country shipping instructions/requirements for
Effective & efficient order execution
•Capture customer's complaints / complaint notifications in QNS system.
•Handle return of goods (after Approval of BU SCM), process return in SAP & create credit and debit notes.
•Request/initiate different master data in sales and distribution (such as prices, customer
master data); request maintenance of product master data if required.
•Support process improvements initiatives and related projects
Sales Co-ordination & Order Management
Key Responsibilities:
•Order creation end to end in SAP
•Customer open order report on daily basis from SAP
•Co-coordinating with Europe &Asia market for order processing, shipment delivery status etc.
•Generating reports related to sales activities and revenue data.
•Maintain records of customer purchase order invoice and Docket receipts.
•Co-coordinating with Distributors for purchase orders and payments.
•Coordinate with transporter for dispatches and status of delivery.
•Maintain documentation & payment report of the client.
•Credit Notes - Collection of data from Sales, Logistics,
courses: Advanced course International Trade & Marketing