Executive Secretary
carrefour
Total years of experience :16 years, 4 Months
Responsible for providing secretarial, clerical and administrative support in an effective and efficient manner.
Prepares report by collecting, analyzing, and summarizing information.
Performs customer service as well by providing information, answering question and prompt follow up in the complaint through emails.
Maintains report by controlling particular tasks to ensure quality product and service to customer.
Contributes to team effort by accomplishing related results as needed.
Knowledge in all tasks related to running a register.
Responsible in supervising and controlling large number of staff on duty (includes cashier, trolley boy/bagger, and customer service personnel) to ensure they performing the tasks efficiently.
Maintain a neat and friendly appearance; keep all areas safe and clean for customers and employees. Lead by example.
Work effectively in a cohesive atmosphere with all areas while maintaining a positive, professional attitude towards work, customer, and co-worker.
Provide daily direction to the team by communicating plans and goals, delegating tasks and assignment.
Provide follow up to ensure that tasks are completed in timely, efficient, and knowledgeable manner.
Exercise good judgment and assume responsibility in decisions, consequences and results.
Perform store opening and closing procedures including safe responsibilities.
Handle customer service issue as they arise.
Maintains financial accounts by processing customer adjustments
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Performs “extra mile” in customer service, like gift wrapping, paging.
Performs “Golden Rules” service to customer (includes Greeting, proper informing of the bill, inviting to comeback)
Ensure cleanliness and hygiene in workstation
Handling transaction in different mode of payment.
Helpful in answering customer’s queries.
Resolve customer complaints.
Developing constructive and cooperative working relationships.
Ensure good balance of transaction in the end of the duty.