Coordinator
Mazrui International
Total des années d'expérience :19 years, 6 Mois
Responding promptly to customer inquiries and communicating with customers through various channels.
• Prepare and share estimates/ quotations generated using ERP/ CRM with customers, based on received inquiry.
• Processing orders, forms, applications and requests.
• Provide professional support, ensure customer satisfaction, acknowledge and resolve customer complaints.
• Tracks and documents change orders to ensure proper billing at job completion.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues in Service Center, Sales Teams and Management as necessary.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Managing the team of customer service representatives in Service Center with everyday activities.
• Provide feedback on the efficiency of the customer service process.
Quotations, tender submissions, price negotiations, order closures and customer purchase order management
• Product promotion, consultation, price maintenance using solid discussion with existing, prospective and walk-in customers to match and fulfill requirements
• Processing of clients orders; activities include order management on ERP, prepare purchase requisitions, monthly stock orders.
• Coordination on supplier purchase order follow ups with buyer (purchase team) warehouse and logistics. Client forwarders collection follow ups.
• Responsible for valuables invoicing
• Generate delivery notes, invoices, manual billings, schedule order ship outs, sales returns and sales closures
• Monitor backorders and process orders as soon as products are available
• Work with Business Managers, Sales Engineers and finance department to monitor client payments and ensure credit limits and payment terms are adhered
• Update Business Managers and Sales engineers on quotation, purchase order status and delivery slots for weekly follow ups
• Customer quotation follow ups and sales coordination through telephone, emails, fax and all effective methods of communication
• Principle associations are Radiodetection, Proceq SA, Casella, Campbell Scientific, Helmut Fischer, Mala Geoscience, Elcometer, ETI, Ascott Analytical equipment, Kern and Sohn, BW Technologies, Defelsko etc
• Provide effective office administration, follow up on new orders & support after-sales
• Assist with execution of sales strategies, purchase & sales order, delivery of ongoing and fresh customer orders
• Develop rapport and cultivate strong client relationships based on trust with potential and existing clients
• Plan, organize & participate in client meetings, promotional events, exhibitions etc
• Handle incoming & proof read outgoing email correspondences
• Prepare introduction letter, consignment agreement, data input, document filing and record management
• Perform and oversee tasks such as delivery note, quotations, invoices, price list for products
• Deliver onsite after-sales product training including benefits, usage, know-how, sales support, replacement, etc
• Supervise weekly sales and identify road blocks (Salons, Health & ladies clubs, beauty centers, Spas etc)
• Track monthly sales report and follow up on the outstanding invoices
• Perform general administrative duties in the reception area and welcome visitors.
• Publish recruitment advertisements; filter suitable CV's, shortlist and schedule interviews for candidates
• Produce offer letters; maintain new and existing employee records. Initiate monthly salary process
• Maintain confidential Data, Records, and Contracts, Power of Attorney’s, non-routine & relevant information
• Maintain everyday correspondence with Bank managers, legal experts, translators, Govt/ Non-Govt officials for both Lawyers and Debt Collection
• Assist the team with Corporate Services; continue strong working relationships with clients
• Assist business development team to arrange, organize, schedule appointments/ meetings & participate
• Produces notes, summaries, Minutes, memos, compose responses & manage business communications
• Arrange accommodation & travel plans for clients, coordinate on itinerary on request and requirement
• Coordinate on invoices, accommodation and travel expenses, bills to clients, admin expenses etc
• Inventory and replenishing office supplies
• Announced training schedules, event details, availability of new/ updated E-learning modules/ courses to employees
across HP, mentioned deadlines and as a follow up tracked participant acceptance replies
• Coordinated with various recruitment team on On-boarding and New employee E-learning modules
• Ensure consistent delivery of trainings based on the schedule matched with annual calendar
• Partnered with SME’s to release Month & Yr End Calendar’s for critical Finance Planning & Review Apps
• Collaborated with teams on Events, Schedules, app updates, planned outages & related communications
• Extensively worked on content development, communications, creation of pages, daily updation of various sections on websites, linking, editing and proofreading of training content
• Design, develop and execute communication deliverable to provide appropriate level of information to target audiences through a variety of channels, including Intranet, Email, Blogs and other online mediums
• Supported Finance operations with Global Business Analytics Teams across Continents
• Monitored Finance departments KPI by tracking, collating, sorting and also notifying the associate team
• Recruited extensively for HP’s Global Service Desk/ Global Solution Center verticals
• Conducted individual evaluations, written assessments, group discussions, one to one interviews
• On-boarded and coordinated with all teams within HR for smooth transition & orientation
• Developed training content, manuals, relevant materials and also managed, upgraded and updated the same periodically. Trained New Hire batches, conducted refresher training
• Supported Operations with Auditing calls, Calibrations, Coaching sessions, one-to-one feedback, participated in Clients Meetings, Conference meetings etc. Paneled several during UAT’s (User Acceptance Test)
• Reported C-Sat analysis on weekly, fortnightly & Monthly to Internal and overseas Clients
• IT helpdesk analyst & offered resolution for Tech issues for Bearing Point end users
• Supported with first level troubleshooting on most of the Microsoft products to US end users
Y01 Principles of Management Business Communication Principles of Financial Accounting Business Law Business Economics Y02 Financial Management Business Statistics Organizational Behavior Business Environment Business Ethics Y03 Entrepreneurship Development Elements of Marketing Human Resource Management Production & Materials Management Accounting for Management Decisions
Diploma 3 years education
1999 - Food and Beverage management - Housekeeping Management - Hospitality Supervision 2000 - International Hotel Development and Management - Hospitality Sales and Marketing - Human Resources Management