Jentle Gayle Baglan, Ticketing Coordinator

Jentle Gayle Baglan

Ticketing Coordinator

NAFFCO

البلد
الإمارات العربية المتحدة
التعليم
بكالوريوس, Tourism Management
الخبرات
2 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :2 years, 5 أشهر

Ticketing Coordinator في NAFFCO
  • الإمارات العربية المتحدة - دبي
  • مايو 2023 إلى ديسمبر 2023

• Assisted with staff inquiries and requests regarding personal and business trips, hotel bookings, and UAE visa applications.
• Collaborated with travel agencies to enhance travel itineraries and secure cost-efficient rates.

Airline Ticketing & Reservations Agent في IASA Inc.
  • الفلبين - Makati City
  • مارس 2022 إلى فبراير 2023

• Aided Air France/KLM Royal Dutch and Delta Airlines passengers regarding their ticket/ booking concerns such as itineraries, flight details, rebooking, rerouting and flight disruptions, travel documents, and online check-in process.
• Received multiple commendations from passengers and was awarded for being one of the top three sellers in the last quarter of 2022.

Passenger Service Agent- Training في Asiapro Cooperative
  • الفلبين - Pasay
  • ديسمبر 2021 إلى مارس 2022

• Performed ticketing and facilitated the check-in process for Thai Airways passengers, including tagging and handling of baggage, as well as assisting with boarding and deplaning procedures.

Customer Service Associate في dnata Travel Inc.
  • الفلبين - Angeles City
  • أبريل 2019 إلى سبتمبر 2019

• Aided Etihad Airways passengers with their ticket and booking concerns, including itineraries, flight details, rebooking, rerouting, and flight disruptions.
• Received multiple commendations from passengers.

الخلفية التعليمية

بكالوريوس, Tourism Management
  • في University of Baguio
  • ديسمبر 2024

SENIOR ON-THE-JOB-TRAINING August 30, 2018 - November 28, 2018 MacroAsia Airport Services Corporation 3rd Floor Bldg. A., Skyfreight Center, Ninoy Aquino Avenue, Parañaque City, Philippines JUNIOR ON-THE-JOB-TRAINING June 10, 2017 - August 5, 2017 MIASCOR Logistics Corporation Ninoy Aquino International Airport, Parañaque City, Metro Manila, Philippines

Specialties & Skills

Enthusiasm
Hardwork
Adaptability
Friendly Personality
Fast Learning
Customer Service
Amadeus
Passenger Assistance
Airline Reservations
Airport Operations
Airline Ticketing
Complaint and Issue Resolution
Travel Management
First Aid and Rescue Operations
Fire Safety
Altea Flight Management

اللغات

الانجليزية
متمرّس
التاغلوج
اللغة الأم
اليابانية
مبتدئ
الاسبانية
مبتدئ
الكورية
مبتدئ

التدريب و الشهادات

Fire Safety Fundamentals and Proper Use of Fire Extinguishers (الشهادة)
تاريخ الدورة:
December 2023
صالحة لغاية:
December 2025
Highfield Level 3 International Award in Emergency First Aid at Work (الشهادة)
تاريخ الدورة:
December 2023
صالحة لغاية:
December 2026

الهوايات

  • Traveling