DEPUTY MANAGER
KOTAK MAHINDRA BANK
Total years of experience :16 years, 8 Months
• Day to day branch activity like acknowledging the document which are presented at counter and delegating it to the processing center as per product.
• Work on oversea document release and documents arrival notice on a daily basis, and ensure physical documents are delivered to client on time.
• Prioritized the resolution and response to customer complaints and problem within the agreeable time frame.
• Ensuring that high level of customer satisfaction is maintained.
• Keep a tap on branch activities takes place as per bank policy.
• Visiting client office and resolving their query educating them on process.
• Performing day-to-day operational tasks in trade export transaction processing as per the scope of services.
• Liquidating export bills which were received as export proceeds or by inwards based on disposal instruction received from customer.
• Matured knowledge on bill discounting and negotiation of export bills.
• In dept knowledge on pre shipment and post shipment financing.
• Through scrutiny of LC as per UCP 600 and ISBP before doing bill discounting, negotiating or forwarding it to LC issuing bank for collection.
• Day to day branch activity like issuing advices updating and maintaining records etc.
• Communicating and coordinating with clients and RM depending on case basis.
• Handling queries from both internal and external customers.
• Assessing a client needs and fulfilling it by delivering quality service.
• Business development and building sustainable business relationships with client.
• Handling SWIFT .
• Fare Filing in ATPCO & SITA
• Coordinating with client regarding fares & filings
• Preparing reports as per the client requirements
• Track, monitor and report all critical to fare and consistently deliver on them.
• Tracking Visa details.
• Attending conference call with client regarding the filing.
• Received a pat on tap from the Manager for learning the process in short period of time.
• Received a best performer award for the month.
Driving overall process quality as per client laid guidelines.
Track, monitor and report all CTQ’s and consistently deliver on them.
Driving all team and vertical initiatives for continuous/continual improvement.
Analysis support on staff/process performance based on data with areas of development
Auditing post traveled tickets of British Airways.
Responsible for Co-ordination with the clients for the resolution of rejected tickets and get it done with the help of billing Team.
Billing Status reporting and escalation on timely basis.
Assigning the work among the team members and ensuring that the allotted work is done within TAT.
Working on process improvements.
Quick Resolution of issues.
Formatting and submitting the, Batch Trackers, Weekly Reports, and billing Summary Reports to the Management.
Co-ordination with Sub-ordinates and other Departments for the timely dispatch.
Working on process improvements.
Training to Team Members / Staff.
Preparing and maintaining the shift schedules and the attendance of the Team.
Reviewing the work of the team members, by adopting the statistical quality control procedures, to constantly monitor the internal errors committed by the team and to reduce those errors, in order to ensure that the quality standards are maintained in the process, as per the standards laid down.