Executive Assistant to the Partner
PricewaterhouseCoopers
Total years of experience :8 years, 10 Months
• Highly skilled and experienced in supporting the CEO/MD/Board members
• First rate organizational and secretarial skills with a meticulous attention to detail
• Organizing, maintaining diaries and making appointments
• Assisting in preparing reports, presentations, management information and correspondence on a regular basis
• Assisting in the creation and submission of expense reports and timesheets
• Managing global travel, accommodation arrangements and extensive itineraries
• A proactive professional with a well rounded portfolio of Microsoft skills
• Has the ability to maintain and convey a high degree detailed management support data
• Has the ability to interact confidently with senior personnel and representing the firm in a professional manner
• Has a flexible attitude and the willingness to embrace a wide variety of responsibilities
• Organizing, maintaining diaries and making appointments
• Deputizing for the manager, making decisions, delegating work to others in the manager's absence, and being involved in the decision-making process
• Devising and maintaining office systems, including data management and filing
• Handling travel and accommodation arrangements
• Providing general assistance to the manager by taking notes or dictation at meetings and presentations
• Screening telephone calls, inquiries and requests, and handling them when appropriate
• Meeting and greeting visitors at all levels of seniority
• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager
• Carrying out background research and presenting findings and reports
• Producing and preparing documents, expense reports and presentations
• Organizing and attending meetings and ensuring the manager is well-prepared
• Ensuring the smooth daily operations of the office
• Serving as point of contact between the employees, Human Resources, and Finance Departments
• Liaising and coordinating with clients, suppliers and other support staff
• Ensuring an active and reliable sales administrative service for all the company’s customers and direct sale for customers not serviced by sales forces
• Handling the systematic process of gathering data such as pre-orders, re-orders, and clearance sales including related discounts
• Producing data documentations, filing, reports, presentations, and dealt with corresponding orders through e-mail, faxes, etc.
• Responsible for the timely update and maintenance of the order book accurately and sending order confirmations to the customers and sales teams
• Promptly replying to all customer queries via phone or email with information requests, orders, cancellations, and sales reports
• Updating customers on availability of goods and issuance of corresponding Sales Invoices
• Increasing stock turn efficiency with timely follow up of the delivery of goods, customer claims resolutions, etc.
• Supporting customers with all required information from end to end processes (order placement to delivery)
• Worked closely with the Sales team in producing reports which included data analysis, trend forecasting, business planning, and decision mapping
• Worked in synergy with the team in order to meet deadlines, targets within a given period of time
• Working closely with the Vice President of the company to provide superior administrative support
• Screening telephone calls, inquiries and requests, and handling them when appropriate
• Welcoming and looking after visitors and guests
• Organising, maintaining diaries and making appointments
• Dealing with correspondence and writing letters, taking dictation and minutes
• Organising and attending meetings with the V.P.
• Dealing with incoming e-mails, faxes and post
• Handling travel and accommodation arrangements
• Producing documents, briefing papers, reports and presentations, and preparing agendas for different meetings and functions
• Handling expense reports and processing pricing and marketing agreements
• Liaising with clients, suppliers and other support staff
• Standing in for the manager and making decisions and delegating work to others in their absence
• Ensuring the smooth daily operations of the office
• Organising and storing paperwork, documents and computer-based information
• Carrying out background research and presenting findings into subjects the manager is dealing with
• Responsible for efficient handling of customer inquiries, pick-up request and complaints and endorsement of complex cases to back-line staff
• Highlighting appropriate feedback to the Call Centre / Backline Supervisor for any service failures and major customer complaints which may require assistance or management decision
• Ensuring delegated tasks as specified in the “Specified Task List” are carried out efficiently and effectively
• Maintaining an updated and improved knowledge of company products and services
• Supporting and achieving the Customer Service’s monthly goals and objectives for enhanced efficiency
• Also being delegated to work in the reception area, handling walk-in clients and other front office / administrative tasks
• Developing key relationships with internal colleagues, other U.P.S. branches, and overseas employees
• Promoting a professional attitude, striving for continuous team work and service excellence towards customers and both internal and external colleagues
• Handling general secretarial functions such as typing quotations, invoices and LPOs
• Making company business correspondence and organizing the filling system
• Attending to telephone calls and enquiries
• Receiving orders and requirements from various clients
• Preparing confirmed orders for delivery
• Updating stocks records and stock requirements
• Served as a backup to the Sales department in regards to sales and marketing
• Responsible for the summarization of daily and monthly account of the company including the petty cash, receivables and payables
• Able to work in a team based environment and possesses good sense of judgment and problem solving skills
Current Cumulative GPA: 3.17 - Cumlaude Award