Business Sales Officer
commercial bank of Qatar
Total des années d'expérience :11 years, 11 Mois
Build positive, long-term relationships and support clients in the decision-
making process by identifying solutions that most closely meet their needs.
Identify and develop a target pipeline and aggressively market for new
profitable customers from the identified target sectors.
Manage key corporate customer relationships through regular contacts and
visits by ensuring the effective call program is maintained on all assigned and
prospect customers.
Build strong Corporate Card asset portfolio ensuring that delinquency is
minimal and cross sell Cash Management Products
Harness key relationships to maintain Targeted spends.
Ensure compliance to Know Your Customer (KYC) and Anti Money laundering
(AML) requirements in all dealings with existing and potential customers.
Stay up-to-date on products and competition
Conduct customer satisfaction surveys and recommend ways of improving
client satisfaction.
Resolve complaints and issues efficiently and in a timely manner.
Meet sales/revenue targets.
Ensure client satisfaction.
Senior recovery officer
Customer service
Answer customer questions regarding problems with their accounts
> Advise customers of necessary actions and strategies for debt repayment.
> Arrange for debt repayment or establish repayment schedules, based on
customers' financial situations.
> Locate and notify customers of delinquent accounts by mail, telephone to solicit
payment.
> Perform various administrative functions for assigned accounts, such as
recording address changes and purging the records of deceased customers.
> Trace delinquent customers to new addresses by inquiring by various sources,
telephone companies, credit bureaus, or through the questioning of friend.
Managing sales for Personal Finance and credit Cards
Selling a range of products and services, to both new and existing clients.
Managed a high-volume workload within a deadline-driven environment.
Generate qualified sales lead for the business.
Contacting lapsed & new customers to introduce and promote products.
Maintain relationships with prospects, gathering key information to assist in the sales process.
Ensure all lead generation activities are tracked on the database.
Ensure sale leads to in a timely manner and ensure follow up.
Contributed to and participated in team meetings and activities
Maintain leads generated through daily/weekly contact with people
Training new staff on call logging software.
Journey planner at RTA 800 9090
Mainly focused on customer’s Query / inquiry and Handling Live Calls
Assisted customers with their queries and problems by phone and e-mail.
Creating cases according to the customers complains
Helped customers plan their journey easily using RTA services.
Forwarded important and serious matters to the seniors.
Transferred urgent calls to the required departments quickly and accurately.
Building strong relationship with the customers and giving 100% satisfaction.
Managing sales for Easy cash and Balance transfers
Managed a high-volume workload within a deadline-driven environment.
Generate qualified sales lead for the business.
Follow up marketing campaigns to identify new leads.
Maintain relationships with prospects, gathering key information to assist in the sales process.
Ensure all lead generation activities are tracked on the database.
Ensure sale leads to in a timely manner and ensure follow up.
Maintain leads generated through daily/weekly contact with people
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 200 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary trainers of new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
Primary Responsibility:
Selling Japanese Cars over the phone & emails
Quality check on customer’s Query / inquiry and Handling International Live Calls
Contacting lapsed & new customers to introduce and promote products.
Training new staff on call logging software.
Re-directing enquiries to the appropriate person.
Building and developing accounts.
Contributed to and participated in team meetings and activities.
Processing order.
Maintaining a working understanding of key suppliers, competitive position.
Logged enquiries and resolutions on a database.
Offered customers alternatives and up-selling
Asian Head, India Office who use to coordinate with respective brands directly
As Team Leader performed below duties and Responsibilities:
Supervising activities of the team, Planning and preparing work schedules.
Evaluating the agents performance and team performance,
Assigning of tasks to the team, Taking care of the training needs analysis of the team,
Reviewing agents or subordinates performance.
Documenting the weekly, monthly, quarterly and annual performance of the individual.
Handling Live International Calls
Verifying each patient Files
Filling Patient info to the respective Insurance Company
Reporting Patients query to the physicians
Follow-up and maintaining report