Asia Logistics Manager
Roullier Group
Total des années d'expérience :12 years, 11 Mois
- Management of a multicultural customer service team based in India, Malaysia and China (6 persons)
- Established new procedures in China trading office to streamline order process
- Optimized warehouse setup in India and Malaysia by merging multiple locations into one
- Managed several chartering projects from China to the United States & sourced new ship brokers to reduce costs
- Automatized the order tracking process through a SharePoint collaborative platform and INTTRA database
- Enforced the use of seaway bills over original bills of lading (reducing risk exposure & costs)
• Conducting Lean Management project within Direct Sales department
• Performed gap analysis (logistics workflows and systems in place)
• Implemented contracted rates with pre-selected freight forwarders to enhance and logistics coordination and fasten overall processes (savings: $50, 000 monthly)
• Designed a dashboard to assess freight forwarder performances, set new SOPs and built an Excel-based Freight Calculator to ensure full price compliance
• Develops and implements marketing and selling strategies
• Organized regional trade show in Kalimantan to increase brand awareness among mining and oil & gas customers
• Sales development through partnerships and regular customer visits with dealer's sales team
• Reporting and forecasts to Singapore based subsidiary (+30% growth recorded in 2011)
• Outsourced outbound calls into an offshore-based call center
• Budgeting costs, analyzing country risk, sourcing, contracting and sales agent hiring & training)
• Implemented a CRM software within sales department to enhance e-marketing campaigns & key accounts management
• General assignments: Determine accurately customer's needs and act as an interface between R&D department and commercial team to determine resources needed for each project
Program focus on: Strategic management of Supply Chains, Transport economics, Operations and Process Management, Lean manufacturing, Sourcing and Procurement
Program focus on: marketing, finance, accountancy, private international law and international negotiation - with honors Thesis subject: Management of innovation - Holistic approach of organization
Spring semester - International MBA courses including Strategic Management of Innovation, International Business, Negotiation and Chinese Business Study