IT / Support Staff / Customer Service / Call center agent
Linkeo
Total years of experience :4 years, 5 Months
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Build sustainable relationships of trust through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Meet personal/team sales targets and call handling quotas
• Resolve customer complaints via phone, email, mail, or social media.
• Inform customer of deals and promotions.
• Sell products and services.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
- Performed a variety of maintenance, installation and IT related tasks.
- Administered the IT Infrastructure Installation and Maintenance procedure Performed a variety of maintenance, installation and IT related tasks.
- Attend and listen to complaints of the clients and resolve it in no time and coordinate with NOC team when and wherever required
- Troubleshoot the cable connectivity by using testing equipments and rectify the problems and ensure a timely response to situation where urgency level is high and make sure to create a knowledge, sharing and transfer
- Optical fiber Installation
- Testing commissioning with quality procedure.
- Data Network infrastructure.
- Cable management system with trouble shooting.
- Preventive Maintenance & Engineering.
- Carry out troubleshooting on a difficult situation and coordinate to provisioning team leader or any unusual occurrence on the service structure
- Trouble shoot internet services, by checking customer user port, and check IP Address
- Troubleshoot IP phones. STB box (IPTV) and other DU services by checking MAC Address and coordinates to switching and activation
• Puregold Price Club Incorporated (PPCI) Philippines Oct 2011 - March 2012
Technical Support Staff
- Performed a variety of maintenance, installation and IT related tasks.
- Providing support and supervised local area network (LAN)
- Providing support to end-users for PC hardware and software configuration.
- Respond to requests for assistance relating to hardware/software issues.
- Setup of new workstations, user account and join to company AD domain.
- Installed, update and maintained server software/hardware.
- Maintained IT infrastructure and equipment.
Provide product configuration and troubleshooting
• Installation & connectivity
• Provides answers to clients by identifying problems; researching answers; guiding client through
Corrective steps.
• Provide technical support for level one escalation issues via help desk.
• Accommodates client disabilities by recommending devices and techniques.
• SCST Surfing Laboratory Philippines June - November 2010
IT Assistant (OJT)
- Installed and supervised local area network (LAN)
- Providing support to end-users for PC hardware and software configuration.
- Configured, update and maintained server software/hardware.
Skills
• Computer literate
• Multimedia & Animation
• Basic Computer Troubleshooting
• Computer Networking
• Creative and flexible.
• Can easily adapt to change.
• Can easily get along with people of different level and culture.
• Ability to work with minimal supervision.
• Works well with others (teamwork skilled)
• Philippine Long Distance Telecommunication (PLDT) March - May 2010
Technical Support Assistant (OJT)
- Administered the IT Infrastructure Installation and Maintenance procedure Performed a variety of maintenance, installation and IT related tasks.
- Inventory managements of company's hardware and software. Respond to requests for assistance relating to hardware/software issues.
- Maintaining weekly backup of server.
Colegio de san Juan de Letran, Calamba, Philippines 2005 - 2011 Bachelor of Science in Information Technology
Grade School Seminars Attended • Career Competence Seminar Part 2, January 2011
Canossa School Sta. Rosa City, Laguna, Philippines 2001 - 2005 High School
Tagapo Elementary School, Sta.Rosa City, Laguna, Philippines 1995 - 2001