Senior Process Executive
Cognizant Technology Solutions Philippines
Total des années d'expérience :19 years, 1 Mois
Senior Process Executive
Cognizant Technology Solutions Philippines - 11th Floor Hanston Square Building, 17 San Miguel Avenue, Ortigas Center, Pasig City, Philippines
Dec 23, 2013 - present
Duties and Responsibilities
• Acts as the client representative by effectively providing responses to customer inquiries pertinent to the services required. Informs the client about processes or executing procedures to help in resolving issues related to the client’s products or services.
• Implements first time resolution in all interactions and adds value to the service in terms of advice, anticipating unspoken needs, exceeding expectations, and maintaining a high level of professionalism and courtesy.
• Adhere to daily schedule by being available to take inbound calls as scheduled.
• Sending e-mail correspondences when necessary.
• Maintains financial accounts by processing customer adjustments.
• Ensure account verification procedures are followed.
• Escalate issues when necessary.
• Keep management team informed of client feedback.
• Opens and maintains customer accounts by recording and updating the information.
• Maintain working knowledge of client products that company supports.
• Maintain working knowledge of company policies and procedures.
• Complete extensive ongoing training to maintain competency in financial markets and instruments.
Footwear Developer
Megastar Corporation - Branch - Section 2, World Cat Trading Co., Ltd., Plot E. 01, Trung Tam Road, Long Hau Industrial Park, Can Giuoc, Long An Province, Vietnam
June 2011 - February 2013
Duties and Responsibilities
• Helps manage and coordinate all stages of development process, resolve issues and utilizing available resources with Design, Development, Materials, Costing, Fit and Wear Test, Production and ensure that product is developed on time.
• On-time delivery of all agreed upon key samples (Models, Pullovers, Development, and Confirmation).
• Proactively manage the product development process according to Product Introduction Calendar.
• Communicates with customers and other departments at appropriate times to facilitate process; works pro-actively to stay ahead of timelines.
• Consistently manages system, people, timelines, projects, and resources in an organized, well prioritized manner.
• Purchase and monitor arrival of materials for samples.
• Working with suppliers regarding the materials and components for enhanced product creation and innovation.
• Assist on production quality issues when necessary.
• Prepare and update project status reports and product range management system.
Export Coordinator
Megastar Corporation, 4th Road, Dong An Industrial Zone, Thuan An Town, Binh Duong Province, Vietnam
February 2010 - June 2011
Duties and Responsibilities
• Ensures smooth running of all customer requirements by providing complete, professional and accurate job information by preparing comprehensive detailed job.
• Communicate with customers, manage personal staffs and coordinate with other teams.
• Up-to-date on regulatory changes and adapt appropriately
• Facilitate, accelerate and co-ordinates with various factory units the processing of all customers needs to speed up the execution of these needs in order to be able to increase customer satisfaction. This includes samples follow-up and approvals, pending in orders and processing of documentation plus any other special requests.
• Knowledge of Planning and Labeling Instructions.
• Knowledge of General Shipping Instructions.
Content Support Specialist
SPi Global Solutions, PTIC Bldg., Pascor Drive, Sto. Niño, Parañaque City, Philippines 1700
February 2009 - 2010
Duties and Responsibilities
• Responsible for some or all of the following tasks: Item Registration and Login, Compatibility and Usability checks, Colour and Offprint handling, and Proof Corrections handling, Contact with Authors, Journal Managers and Local Supplier Managers.
• Answering client e-mails in a professional manner by establishing each client identity and accessing client details in the computer system.
• Handle complaints or feedbacks from the clients diplomatically, assuring action to be taken and record details.
• Responds to client correspondence using on-line production status reports.
• Offer a professional, courteous, service-oriented and efficient response to all incoming e-mails pertaining to production related work status of journals and publications.
• Performs trace lead of query to production and coordinates with clients for billing matters.
• Ensures complete submission of documents (Agreement Forms) from external clients. Coordinates and queries external clients to ensure completion of documents and answer other production concerns.
• Provides accurate registration of items, client details and files submitted by clients to the Oracle Database Form (PTSIII system)
Document Analyst
(Typesetter, Issue Corrector, XML Checker, Pre-editor)
SPi Global Solutions, PTIC Bldg., Pascor Drive, Sto. Niño, Parañaque City, Philippines 1700
July 2004 - February 2009
Duties and Responsibilities
• • Examines the articles/files/production materials and applies various methods of content processing—mark-up language checking, pre-editing, proofreading, and issue correction—in constant adherence to the productivity and accuracy standards set by the division and the clients.
• Typesets or presents the material in the prescribed graphic form according to the productivity and accuracy standards and schedules of the division and the clients.
• Analyzes source documents and carries out instructions according to job specifications and standards.
• Attends orientation and listens to instruction being disseminated and ensures that these are well understood.
• Checks and corrects coded source documents for possible errors according to job specifications and standards.
• Edit checks jobs after document analysis and data conversion according to job specifications and standards.
• Informs superiors of any discrepancies encountered while doing the assigned task.
Bachelor in Business Administration major in Management Polytechnic University of the Philippines 2000-2004 Fundamentals of Customer Service Spi Global Solutions HR Activity Area PTIC Bldg., Pascor Drive, Sto. Niño, Parañaque City, Philippines Effective Communication Series: Effective and Proper E-mails Spi Global Solutions HR Activity Area PTIC Bldg., Pascor Drive, Sto. Niño, Parañaque City, Philippines Alpha 2: Business English Spi Global Solutions HR Activity Area PTIC Bldg., Pascor Drive, Sto. Niño, Parañaque City, Philippines Effective Communication Series: Assertive Communication Spi Global Solutions HR Activity Area PTIC Bldg., Pascor Drive, Sto. Niño, Parañaque City, Philippines Waitering Skills Training BnS Hotelier Training Center Corporation Unit 12 Finlandia St. cor. Galvani St. San Isidro,Makati, Philippines Cosmetology / Beauty Care Services (Nail) NC II Technical Education and Skills Development Authority / Paranaque Skills Training Center Bgy. BF Homes Livelihood Office, Elsie Gatches St., Phase I, BF Homes, Paranaque City Food and Beverage Services NC II Power Institute of Hotel Administration Merchants Building, 509 Padre Faura Street, Ermita, Manila, Philippines Comprehensive Communication Skills Training Program Informatics Computer Institute 4/L Festival Mall Branch, Filinvest Corporate City, Alabang, Muntinlupa City,
Power Institute of Hotel Administration Merchants Building, 509 Padre Faura Street, Ermita, Manila, Philippines Comprehensive Communication Skills Training Program
Informatics Computer Institute 4/L Festival Mall Branch, Filinvest Corporate City, Alabang, Muntinlupa City, Philippines On the Job Trainings "Waitering Skills Training" Metro Clark Plaza Hotel Malabanias, Angeles City, Pampanga, Philippines "Room Attendant" Regines Suites 8429 Kalayaan Avenue corner Makati Avenue, Makati City, Philippines "Food Attendant" Cava Bar and Restaurant 7912 Somerset Olympia Building, Makati Avenue, Makati City, Philippines Business Office Department
Asian Hospital and Medical Center 2205 Civic Drive, Filinvest Corporate City, Alabang, Muntinlupa City, Philippines Upper B Foodmart Upper Bicutan, Taguig, Philippines (resume of Ms. Jerie Lynn Gayanilo)