Jeril Noel J

• Manage real-time tracking and status updates for 50+ domestic and international shipments weekly,
achieving near-zero customer escalation rate.
• Prepared and verified Bills of Lading, commercial invoices, packing lists, and customs documentations
with 90% accuracy.
• Coordinated with freight forwarders, carriers, and customs brokers to resolve transit delays within
24hour SLA.
• Processed 25+ daily customer order using SAP TM, reducing order-processing time by 15% through
workflow standardization.
• Responded to 70+ weekly customer queries via phone/email, maintaining a consistent first-call
resolution rate.
• Liaised with maintained customer and operations terms to guarantee on-time delivery performance for
key accounts.
• Updated and maintained customer records, shipments logs, and operations reports n company ERP
system.