Asst. SALES & MARKETING MANAGER
PAN ASIA SHIPPING LINE LLC
مجموع سنوات الخبرة :14 years, 5 أشهر
• • Handling NVOCC agency and responsible for Liner Sales.
• Responsible for developing & building strong customer relationship management for existing and new clients.
• Analyze & Monitor customer performance in line with company objective.
• Identify prospects develop & increase new customer portfolio.
• Guided, Mentored and Trained new sales reps on sales strategy and process.
• Negotiated with customers and achieved monthly target to attain maximum revenue.
• Coordinating operation department, vessel operator & destination agent for immediate delivery.
• Negotiating with vessel operators for better rates.
• Organized client meeting and prepare report.
• Ensure systems are updated and market insight are shared and well addressed.
•• Spearheaded team effort in ensuring smooth functioning of daily operations from Middle East to East Coast South American trades, Europe and Mediterranean - responsible for ensuring all member’s (Agent, Team and Other offices) Queries & Concerns are resolved on time.
• Successfully handled major key accounts like Mattex, Orpic, Dubal/Emaal, Saudi Aramco, Hanwha and Saudi Guardian etc. among other leading to significant enhancement in business operations for the organization.
• Manage & coordinate meetings with Operations Team and updates on status of all discharge export & T/S containers.
• Space allocation to various regional offices in order to meet up with targeted sales QTA on weekly basis.
• Review if service operations are within agreed parameters (E.g. Port rotation, service speed, port time etc.) and provide analysis to trade manager.
• Develop and maintain quoted v/s converted business database to evaluate the success of our pricing level /strategy.
• Create internal process from Tender detection till Tender evaluation.
• Scrutiny of tender documents and keeping up to date with what’s going on in the market in essentials.
• Key analysis and evaluation on tender rates provided to BCO/Non BCO accounts and respond to Global Bid Accounts
• Lead responses on all major RFQ’s /sales proposals for regional and overseas branches.
• Monitor and implement surcharges in line with the market and changing costs.
• Implementing strategic plans to participate in service contracts negotiation.
• Analyze and design major tariff plans for review by strategic marketing and regulatory affairs and the approval by senior management for fixed market (Solution Pricing).
• • Responsible for securing new customers, and maintaining and developing existing accounts.
• Meet and exceed target set in terms of contributing and generating revenue for the department.
• Conduct and report minimum number of sales leads set by the management and transform a minimum of those into revenue generating business.
• Maintain records of customer details / sales visits in the Orient.
• Identify potential customers and register opportunities in Orient; relentlessly pursue realization of such opportunities leading to revenue for the company.
• Regularly visit existing accounts validating our service levels and develop new revenue streams.
• Negotiate with the accounts as per price guidelines given, looking to maximize profits.
• Follow up on customer communications in a timely and professional manner.
• Support Customer Service and work closely with Operations and Documentation on the execution of customer service contracts.
• Promote the services and products of all entities, and coordinate sales efforts with other department sales.
• Assimilate market information and take part in the overall business development through weekly / monthly sales meetings.
• Follow up with clients for out standing supported by the Finance Controller.
• • Assured effective coordination & expedition of various Freights to Middle East, African and Europe sectors.
• Coordinate accurately with the suppliers, clients and traders to establish teamwork targeting new shipments.
• Coordinate and notify client’s agents & customers of order delays well in advance to avoid shortfalls.
• Manage completion of Job files accurately and sending to finance for billing upon completion of timely delivery.
• Coordinate with overseas agents and Forwarders to ensure timely movements of goods.
• Familiar of Air / Sea / Land transport formalities locally and international.
• Manage coordination and follow-up shipments regularly with Shipping Lines & Co-loaders.
• Coordinate with inter departments for Export shipments & local movements of materials as per client requests.
• Coordinate for timely receipt of Shipping Invoices / Packing lists / Delivery order & CO for ED.
• Preparation of freight charges for contracts /quotations to Clients for Import & Export Job.
• Check & approve all invoices, purchase orders & freight bills as per company policy & contracts.
• Handling the appointment of key account / shipping lines to ensure timely movement of goods.
• Preparing freight contracts/quotations and negotiating on the same to avail best rate & service from all shipping lines.
• • Focused on accomplishments of business targets across the assigned territory.
• Follow up submitted quotations and knowledge orders from the clients.
• Resolved customer queries and concerned, measured customer satisfaction and reported performance regularity to respective sales personnel’s and management.
• Set up strategic partnership with other team in identification/development of new business opportunities.
• Consolidated/Presented weekly & monthly market reports to the managements.
• Rendered qualitative presentation on market related developments/issues on monthly basis to the management.
• Kept clients informed proactively about order status and take appropriate action to maximise punctuality and prevent delays.
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