Customer Service Officer/Sales Coordinator
Masaood John Brown
Total years of experience :14 years, 7 Months
Acknowledge all incoming enquiries within 24 hours after inquiry has been received.
Carry out inquiry evaluations with the Area Manager and Regional Area Manager throughout the preparations of quotations.
Ensure timely submission of quotation/s within 2 weeks’ time as per agreed bid by date with the client.
Follow up submitted quotation/s and acknowledge clients.
Ensure correct data entry into the EFACS system and purchase orders reflects cost as per the quotation.
Expedite the sales orders through company integrated business system liaising with materials, Logistics and Operations to ensure deliveries to are on schedule.
Ensure that prepared shipping documents are accurate and if applicable, as per the Letter of Credits agreed.
Prepare and issue invoices through EFACS system and other pertinent system for all customer orders relating to spare, repair parts and services.
Adhere all IMS procedure and directive as set out by the Management.
Other activities as assigned by the Commercial Manager from time to time.
To work safely and in accordance with all company Health, Safety and Environmental rules and recommendations, and be proactive in maintaining a safe working environment.
Supervise, co-ordinate and schedule the activities of construction workers engaged in shotcreting job for secant pile and swimming pools, insulating of vessel and pipe lines and painting of fire rated ducts, and workers who apply cementations fireproofing for structured steel in residential and commercial properties.
Establish methods to meet work schedules and co-ordinate work activities with other subcontractors.
Resolve work problems and recommend measures to improve productivity and product quality.
Requisition materials and supplies.
Train workers in job duties, safety procedures and company policies.
Recommend personnel actions such as hiring and promotions.
Prepare work progress reports.
May also supervise, co-ordinate and schedule the activities of related apprentices, helpers and labourers.
Verify accuracy of billing data and revise any errors.
Perform bookkeeping work, including posting data and keeping other records concerning costs of goods and services and the shipment of goods.
Keep records of invoices and support documents.
Review compiled data on operating costs and revenues in order to set rates.
Compile reports of cost factors, such as labor, production, vehicle and equipment.
Check and monitor day to day costing of manpower and materials being used on the Job.
Prepared Time Sheet of all employee’s on a monthly basis.
Comply with ISO requirements and ensure maintenance of system as per ISO norms.
Provides work schedules, production schedules to ensure smooth flow of operations at all times.
Coordinates communication with clients, suppliers and team members on matters affecting overall management of the project (i.e. Project specification, instructions, job queries, production/delivery schedule, test feedback, accuracy and productivity requirements and other related issues) is communicated with a sense of urgency, clarity, tact professionalism and a high degree of customer service orientation.
Prepares initial production parameter based on preliminary workflow and pricing review, such as:
Project status reports. Etc.).
Manages the production team according to set standards and monitors productivity, accuracy, schedule and statistics relevant to ensure client and compare requirements are both mutually achieved.
Prepares and monitors progress of assigned project.
Responsible for all process sustaining activities such as process improvement and control, evaluation of new program tools, material and corrective and preventive actions.
Implements established quality and process standards/perimeters as well as Standard operating and Quality Systems Procedures.
Analyze and initiates corrective and preventive actions to avoid work stoppage and discrepancies in operations.
Maintains records of the process changes, results and findings to serve as a basis for further actions and policy development.
Develops training and work simplification programs to ensure efficiency in each project.
Ensures compliance with the established ISO standard on the following documents:
Production Team
Corrective and Preventive Actions (Feedback from client and Production Team)
Prepares all the documents for locals, import and exports
Documentation
Handling the identification of materials and service needs
Making invoices and daily statements
Correspondence with various shipping companies, freight forwarders and transporter
Direct control and Monitoring of work activities as well as the performance of the subordinates, and ensures that company’s productivity and accuracy standards are met.
Conducts orientation and / or training for subordinates on procedures or job related instructions
Analyses and resolves business situations / questions and problems encountered on project
specification
Concurrently oversee testing, reconcile results, investigate discrepancies, initiate problem reports.
Review, disseminate and maintain project instructions, communications, faxes and e-mails.
Provide guidance and suggestions on QA policies and processes.
Provide leadership and mentoring in quality assurance processes, project planning, resource
forecasting, and performance/personnel issues to all staff.
Manages day-to-day schedules and motivate team towards a common goal.
Provide and review estimates for test planning and execution of upcoming feature area
enhancements.
average member but completed full time