Jerome Gonzales, Waiter, Office Boy for Executive Lounge

Jerome Gonzales

Waiter, Office Boy for Executive Lounge

Spinneys Abu Dhabi LLC

Lieu
Émirats Arabes Unis - Abu Dhabi
Éducation
Baccalauréat, Accountancy
Expérience
11 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :11 years, 2 Mois

Waiter, Office Boy for Executive Lounge à Spinneys Abu Dhabi LLC
  • Émirats Arabes Unis - Abu Dhabi
  • janvier 2010 à avril 2013

1. Waiter, Office Boy for Executive Lounge
Spinneys Abu Dhabi LLC
January 2010 - Present for Finance House Abu Dhabi

• Assist all staffs with all their necessary documents for sending or retrieval from within the office or clients within the building premises.
• Responsible for taking responsible officers' signatures for checks of any amount and making copies as may be necessary.
• Responsible for filing documents whether temporary or long term thus making sure that files are properly attached to their designated places.
• Manages to sort all the files in the strong room keeping the most recent files on top and the oldest on the bottom.
• Preparing and delivering clients' refreshments.


2. Croupier (Casino Dealer), Administrative Assistant, Customer Service

Customer Service, Casino Operations Staff à Great Southern Maritime Services Corporation for Onboard Leisure Ltd. UK
  • Royaume Uni
  • mai 2007 à janvier 2009

Onboard Leisure Limited UK

Casino operations Staff, Casino Dealer, Customer Service Representative à Great Southern Maritime Services Corporation (GSMSC) for Onboard Leisure Ltd. UK
  • Royaume Uni
  • mai 2007 à janvier 2009

Great Southern Maritime Services Corporation (GSMSC),
May 2007 - January 2009
Duties and Responsibilities:
* Maintains customer service satisfaction and supports the customer with all the information needed.
* Carry out all the table games which the customer/s or guest/s may want to start playing.
* Responsible for settling each game thus paying the winners, leaving the ties or push, and taking the losing bets
* Strong-willed in any situation a customer approaches for further clarifications or queries regarding the rules of the games or any issues as may be necessary.
* Flexible in handling complains and ensures that everything is properly endorsed to the immediate supervisor or co-dealer.

Casino operations Staff, Casino Dealer, Bingo Sales Representative à Philippine Amusement and Gaming Corporation
  • Philippines
  • octobre 2001 à juin 2007

3. Casino Dealer, Customer Service Assistant,
Philippine Amusement and Gaming Corporation (PAGCOR)
Manila, Philippines
October 19, 2001-June 30, 2007
Duties and Responsibilities:
* Independently administers all the games for the table/s thus ensuring excellent customer service.
* Maintains the integrity of the games all the time.
* Always informed the manager or immediate supervisor of any issue/s which may arise.
* Always alert for any fraud or insertions which may arise from the customers' side.
* Always keep the bets within the minimum and maximum limits of the table.
* Making sure that chips used are accepted for the specific table.

Service Crew, Host à Roasters Philippines Inc
  • Philippines
  • juin 1998 à novembre 1998

4. Service Crew, Host
Roasters Philippines Inc.
Kenny Rogers-SM South Mall, Manila, Philippines
June 26, 1998 to November 25, 1998
Duties and Responsibilities:
* To work on assigned working schedule as may be determined by the Managers.
* To maintain the best quality of work and cleanliness on each assigned working area.
* To be always courteous in all dealings with guests, co-employees, supervisors and managers, as well as the mall administrative staffs and officers.
* To smile all the time because it is the best quality for a good service provider to be always pleasant looking and approachable.

Éducation

Baccalauréat, Accountancy
  • à Polytechnic University of the Philippines
  • octobre 2001

1997-2001 Polytechnic University of the Philippines-Taguig Bachelor of Science in Accountancy - Equipped with Accounting skills

Etudes secondaires ou équivalent,
  • à Bernardo College
  • mars 1997

1993-1997 Bernardo College (High School Diploma) - Consistent one of the top rankers all throughout with Citizen's Army Training commendation.

Diplôme,
  • à Talon Elementary School
  • avril 1993

1986-1993 Talon Elementary School (Elementary Certificate) - A class Valedictorian and consistent Honor Student with Youth Excellence Achievement Award from the Rotary Club of the Philippines and at the same time the official representative from different major competitions

Specialties & Skills

Customer Service
Customer Satisfaction
Communication Skills
ADMINISTRATIVE ASSISTANT
CUSTOMER SERVICE
SATISFACTION

Langues

Anglais
Expert
Tagalog
Expert

Formation et Diplômes

Crowd Management, Passenger Safety & Safety Training for Personnel Providing Direct Services to Pax (Certificat)
Date de la formation:
May 2007
Valide jusqu'à:
May 2007
Certificate of Completion, Basic Safety Training Course (Certificat)
Date de la formation:
November 2006
Valide jusqu'à:
December 2006
Work Star Award given with Appreciation by Finance House for Outstanding Staffs (Certificat)
Date de la formation:
September 2010
Valide jusqu'à:
September 2010
Certificate No. AUH/2010/9484 Essential Food Safety Training Certificate (Certificat)
Date de la formation:
February 2010
Valide jusqu'à:
February 2010
Certificate No. SPN/GR/9996, Grooming Standards Course (Certificat)
Date de la formation:
August 2011
Valide jusqu'à:
August 2011
Certificate No. SPN/CSI/9996, Customer Service Course (Certificat)
Date de la formation:
August 2011
Valide jusqu'à:
August 2011