Technical Support/Customer Service Rep
Teletech
Total years of experience :3 years, 7 Months
Teletech (Technical Support/Customer Service Rep.) April 2012 - February 2013
Charter Communications (Cable Service)
• Answer calls professionally and respond to customer inquiries using required information and available resources.
• Handle and resolve customer complaints or escalate priority issues to the appropriate resource for proper resolution.
• Provide customers with product and service information including order processing, upgrades, downgrades, transfers and service repairs.
•Handles Supervisory call during allotted time for support group.
• Troubleshoot Cable problem.
AT&T HI-Speed Internet Service
• Answer calls professionally and respond to customer inquiries using required information and available resources.
• Handle and resolve customer complaints or escalate priority issues to the appropriate resource for proper resolution.
• Provide customers with product and service information.
• Troubleshoot Internet, Network issues and E-mail concern.
Jollibee Food Corp. June 2009 - October 2009
Jollibee, Legarda Baguio City
• Serve food/beverages to customers
• Remove dishes/glasses from tables and take them to the kitchen/back-up room
• Will also clean the tables and set them for new customers
• Ensure the cleanliness of the wash rooms
College: Saint Louis University (SLU) 3rd yr. Undergraduate (BEEd- SPED) Baguio City, Philippines (2006-2009)
Secondary: University Of Cebu (UC) Cebu City, Philippines (2002-2006)
Primary: Lahug Elementary School Cebu City, Philippines (1996-2002)