Jerson Fernandez, Receptionist

Jerson Fernandez

Receptionist

Sharjah Golf and Shooting Club

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, General Education
Experience
8 years, 9 Months

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Work Experience

Total years of experience :8 years, 9 Months

Receptionist at Sharjah Golf and Shooting Club
  • United Arab Emirates
  • My current job since October 2016

for opening and closing the spa as per standard operation procedure
•Open procedures for spa to receive guest-tea candles, air conditioning, music, chilled water, tea, coffee, steam room, sauna Jacuzzi are setup. Open doors, turn on lights, unlocked therapist doors
•Perform responsibilities of maintaining a clean, safe and well organized working environment
•Acknowledge and greet the clients who enter and leave the spa facilities
•Handle task of responding to guest queries and proving excellent guest service
•Perform responsibilities of providing detail description of spa packages, treatment, discounts, services, promotions and features of facilities
•Demonstrate proficiencies in telephone and front-desk reception within a high volume of environment
•Handled incoming and outgoing telephone calls with an overall customer satisfaction
•Performed administrative and clerical task
•Lead comprehensive spa tours for new members
•Handled everyday guest booking, reservations and processing payments
•Perform other job-related duties as assigned
•Promote and maintain highest level of service that meets customer satisfaction
•Accurately entered client information into database
•Prepared documents in word, excel and updating database

Faculty at Harrell Horne Integrated School
  • Philippines
  • September 2015 to October 2016

the classroom neat, clean and conducive for learning
•Maintain professional competence by attending staff development program, curriculum development meetings and other professional activities
•Maintain and provide educational vision and direction which secure effective teaching, successful learning and achievements by pupils in respective subjects.
•Careful lesson planner with the skills to keep all records presentable and up-to-date
•Prepare and present lesson plans everyday
•Checked assignments, test, homework, projects and examination
•Making sure that pupils are actively participating in all class activities
•Excellent classroom manager with the ability to focus children’s mind on the task at hand
•Developing lesson plans in line with curriculum objectives
•Helping to prepare pupils for examinations and other activities
•Working with other staff to plan and coordinate work
•Maintaining discipline in the classroom
•Meeting parents and discuss the pupils development, achievements and performance
•Preparing resources for lessons
•Making sure all visual aids are applicable on the level of pupils (Grade level)
•Successfully prepared and marked homework and project materials
•Looking each child’s way of learning and developing learning plans around that to help them gain the best start in their education
•Successfully motivated children with work through play and other techniques
•Develop creative and imaginative projects for the class to participate in
•Communicating well with all pupils, ensuring them they can speak to me if they have any worries at all




Census

Education

Bachelor's degree, General Education
  • at Binalbagan Catholic College
  • May 2020

EDUCATION Major in

Specialties & Skills

TELEPHONE SKILLS
ADMINISTRATION
CLERICAL
CLOSING
CURRICULUM DEVELOPMENT
CUSTOMER RELATIONS
CUSTOMER SATISFACTION
DATABASE ADMINISTRATION
DIRECTING

Languages

English
Expert
Tagalog
Expert