Customer Service Officer
Emirates India International Exchange
Total des années d'expérience :7 years, 10 Mois
I CAD Mall Mussafah Industrial Area
Duties and Responsibilities:
•Resolve customer complaints via phone, email, or social media.
•Use telephones to reach out to customers and verify account information.
•Greet customers warmly and ascertain problem or reason for calling.
•Efficiently managing branch operations, supervising global money transfer systems & facilities.
•Register companies for WPS business and salary.
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
•Handling remittances transactions, sale foreign currencies and WPS payements.
•Cross sell other products and services that our exchange offers.
•Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch bank.
•Handle product recalls.
•Perform clerical tasks such as typing, filing, and microfilm photography.
•Obtain and process information required for the provision of services, such as opening accounts.
•Release salaries for the WPS companies that are registered in our exchange.
•Resolve problems or discrepancies concerning customers' accounts.
•Monitoring Customers Transactions to ensure that our exchange is not used for money laundering.
Assist guest in Finding the row and seats assigned.
•Assures guest is provided with all their needs
•Attends customer inquiries, comments and feedback whether through phone or in person.
•Encourages customers to avail the different offers that the company had offered.
•Observe and follow company rules and procedures
•Ensures a good customer relationship through proper conduct and professionalism in handling and dealing with difficult customers
•Check and report any guest violation if against company rules and policies.
Drive Intramuros
Conduct in person/phone sales using Abacus System.
•Organize and distribute “will-call” tickets.
•Describe venue layouts and seating locations.
•Call customers to advise of event changes and/or cancellations; as may periodically be required.
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