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Jeselyn Santos, Senior Sales Executive / Admin Assistant

Jeselyn Santos

Senior Sales Executive / Admin Assistant·Asma Alshaya Jewellery,

United Arab Emirates

High school or equivalent, highschool

Work experience

Total years of experience: 12 years, 8 months

Senior Sales Executive / Admin Assistant

June 2022 - March 2026

Asma Alshaya Jewellery,

Abu Dhabi, United Arab Emirates

June 2022 - March 2026

Responsible for delivering exceptional, personalized client service and building long-term relationships with high-net-
worth customers. The role focuses on achieving and exceeding sales targets through expert product knowledge,
upselling, and creating a premium shopping experience that reflects the brand’s luxury standards. It also includes
managing client records, ensuring strong after-sales service, maintaining high store presentation standards, and
representing the brand professionally while handling high-value transactions with accuracy and care.
Company industry:
Jewelry & Gold
Job role:
Engineering

Customer Service / Receptionist

November 2015 - November 2025

DMG Events

Abu Dhabi, United Arab Emirates

November 2015 - November 2025

Delivering professional and efficient support to visitors, exhibitors, and partners during events. Key responsibilities include handling inquiries and registrations, resolving issues promptly, providing accurate event information, and ensuring a smooth and positive guest experience. It also includes coordinating with internal teams, maintaining organized service areas, and representing the brand with a high level of professionalism and hospitality.
Company industry:
Events Management
Job role:
Support Services

Senior Sales Executive

May 2021 - April 2022

Harmony Jewellers,

Abu Dhabi, United Arab Emirates

May 2021 - April 2022

Delivering premium customer service, achieving sales targets, and building long-term client relationships through
personalized clienteling. You provide expert guidance on diamonds and fine jewelry, support clients in making
informed purchases, and ensure a luxury shopping experience. You also handle client inquiries and after-sales service,
maintain high store presentation standards, support inventory accuracy, and contribute to team performance by
guiding junior staff.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Associate

March 2020 - April 2021

Nazih Cosmetics,

Abu Dhabi, United Arab Emirates

March 2020 - April 2021

Executing excellent customer service by understanding client needs and recommending suitable skincare, makeup,
and fragrance products. Demonstrate product knowledge, provide beauty consultations and application advice, and
help customers make informed purchasing decisions. Achieve sales targets, maintain product displays and stock
levels, ensure cleanliness and brand standards in-store, handle transactions accurately, and build strong customer
relationships to encourage repeat business and loyalty.
Company industry:
Retail & Wholesale
Job role:
Sales

Brand Ambassador

March 2019 - February 2020

Nestlé Middle East

Abu Dhabi, United Arab Emirates

March 2019 - February 2020

Responsible for promoting products by engaging directly with customers, building brand awareness, and driving sales through product sampling and demonstrations. They provide accurate product knowledge, communicate brand values effectively, and influence purchasing decisions. They also ensure proper product display and stock availability, collect customer feedback, and represent the brand professionally to maintain a positive and consistent brand image.
Company industry:
Retail & Wholesale
Job role:
Sales

Senior Sales Executive

August 2013 - February 2019

Al Zain Jewellers,

Abu Dhabi, United Arab Emirates

August 2013 - February 2019

Delivers luxury customer service, builds strong client relationships, and achieves sales targets through personalized
selling and expert product knowledge. Process orders and payments accurately, manage after-sales service, and
handle client inquiries professionally. Support visual merchandising, maintain inventory accuracy, and ensure high
store standards while contributing to team performanc
Company industry:
Jewelry & Gold
Job role:
Sales

Education

Jose Rizal University

January 2006

January 2006

High school or equivalent, highschool

Philippines

Jose Rizal University

April 2005

April 2005

High school or equivalent, high school

Philippines

View attachment

Skills

Information Technology
Expert
Information Technology
Expert
Attention to Details
Expert
Attention to Details
Expert
Business Awareness
Expert
Business Awareness
Expert
Luxury Goods
Expert
Luxury Goods
Expert
Customer Service
Expert
Customer Service
Expert
customer relationship
Expert
customer relationship
Expert
teamwork
Expert
teamwork
Expert
Time management
Expert
Time management
Expert
Reliability
Expert
Reliability
Expert
Businness Orientation
Expert
Businness Orientation
Expert
planning
Intermediate
planning
Intermediate
sales coordination
Expert
sales coordination
Expert
operation
Intermediate
operation
Intermediate
retail
Expert
retail
Expert
negotiation
Expert
negotiation
Expert
marketing
Intermediate
marketing
Intermediate
merchandising
Intermediate
merchandising
Intermediate
Receptionist
Expert
Receptionist
Expert
Management
Expert
Management
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONSTRUCTIVE FEEDBACK
Intermediate
CONSTRUCTIVE FEEDBACK
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
SALES
Intermediate
SALES
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Front Office
Expert
Front Office
Expert
MS Office, ERP, ODOO
Intermediate
MS Office, ERP, ODOO
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Secretarial
Intermediate
Secretarial
Intermediate
Information Technology
Expert
Information Technology
Expert
Attention to Details
Expert
Attention to Details
Expert
Business Awareness
Expert
Business Awareness
Expert
Luxury Goods
Expert
Luxury Goods
Expert

Social profiles

Languages

English

Expert

Arabic

Beginner

Training and Certifications

Certifications
Diamond Essentials GED
GIA (Gemological Institute of Amrica) Diamond Essentials
May 2018

Hobbies and interests

Networking, Styling, Fitness, Travel, Learning New Skills