Jessa Mae Occeña

• Understand client needs, budget, and preferences
(leisure, corporate, family).
• Investigate destinations, prices, customs, weather,
and reviews. Arranged flights, accommodation, car
rentals, and tours.
• Develop detailed travel plans and provide guides,
maps, and essential info. Use promotional
techniques to sell packages and meet revenue
goals.
• Handle complaints, unforeseen issues, and
manage refunds.

• Screen calls and take messages.
• Process bills and help clients or customers if they
have any questions about their charges.
• Organize files for billing, customer and client
records, etc