Business Development Manager
Alliance Insurance Group
Total years of experience :14 years, 11 Months
-Plan Development strategy for the company’s different departments
-Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.
-Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
-Develop negotiating strategies and positions by studying integration of new venture with company strategies and operation
-Examining risks and potentials
-Protects organization's value by keeping information confidential
-Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
-Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
-Set recruitment strategy and plan; go through interviews and training sessions for new candidates
-Daily follow up for the sales team and after sales service
-Attend in-person meeting with new agents to present them the necessary support
-Monitor social media to help promote every new product
-Develop and implement a customer service policy
-Finding ways to measure customer satisfaction and improve services
-Managing a team of customer services
-Handling face-to-face enquiries from customers
-Providing help and advice to customers using our services
-Communicating courteously with customers by telephone, email, letter and face to face
-Invastigating and solving customer's problems
-Handling customer complaints or any major incidents
-Issuing refunds or compensation to customers
-Keeping accurate records of discussions or correspondence with customers
-Analyzing statistics or other data to determine the level of customer service Bayt is providing
-Producing written information for customers, often involving use of computer packages/software
-Improving customer service procedures, policies and standards
-Meeting with other managers to discuss possible improvements to customer service
-Being involved in staff recruitment and appraisals
-Training staff to deliver a high standard of customer service
-Devising and maintaining office systems, including data management and filing
-Arranging travel, visas and accommodation
-Renewal of official papers related to the company and to the employees
-Screening phone calls, inquiries and requests, and handling them when appropriate
-Meeting and greeting visitors at all levels of seniority
-Organizing and maintaining diaries and making appointments
-Dealing with incoming email, faxes and post, often corresponding on behalf of the manager
-Producing documents, briefing papers, reports and presentations
-Organizing and attending meetings and ensuring the manager is well prepared for meetings
-Follow-up with shipping procedure and make sure to provide appropriate papers and documents to avoid complication with other countries borders
-Handle customer complaints and contribute in its resolution;
-Contribute in direct marketing campaigns conduct (i.e. SMS, telemarketing, direct mail and emails campaigns)
-Contribute in special projects i.e. .Data Cleansing
-Data entry
-Rotation in the different departments of the bank
-Gaining general experience of daily tasks accomplished in each department
-Contribute on developing the marketing and sales strategy and its periodic objectives
-Coordinate between customers and sales agent to assure the accuracy of any deal/offer requested
-Monitor sales agents and follow-up on delivery and the deals finalization
-Listening to customer requirements and presenting appropriately to make a sale
-Maintaining and developing relationships with existing customers in person and via telephone calls and emails
-Arrange meetings with potential customers to prospect for new business
-Gaining a clear understanding of customer's businesses and requirements
- Direct contact with the customers
- Presenting information about the displayed watches
- Preparing the invoices
Business Management BA holder
Lebanese Baccalaureate in Sociology & Economics