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Jessica Hassoun, Customer Service Representative

Jessica Hassoun

Customer Service Representative·Performance First

Lebanon

Bachelor's degree, English literature

Work experience

Total years of experience: 3 years, 4 months

Customer Service Representative

March 2023 - Present

Performance First

Lebanon

March 2023 - Present

Managing customers’ inquiries and providing exceptional customer service through
various channel, including in-person, phone, and online platforms.
Creating Visual Reports to present data insights to my team and superior.
Assisting with various administrative tasks, including membership registrations, billing inquires, and
facility maintenance requests.
Analysing customer’s issues and identifying solutions to meet their needs.
Company industry:
Sporting Goods
Job role:
Customer Service and Call Center

Education

Arab Open University - Lebanon

September 2024

September 2024

Bachelor's degree, English literature

Lebanon

GPA (point): 3.5 out of 4

GPA (point): 3.5 out of 4

Skills

Communication skills
Expert
Communication skills
Expert
Public speaking
Intermediate
Public speaking
Intermediate
Microsoft 365
Intermediate
Microsoft 365
Intermediate

Languages

Arabic

Native Speaker

Hobbies and interests

Reading, swimming, traveling