Jessica Panwar

Responsibilities:
• Working as a Logistics Coordinator and providing customer service support for Emirates Computers schemes across the UAE branches.
• Coordinating with the warehouse and the branches in tracking pack orders and deliveries and providing good communication to both via phone and email.
• Working closely with the Branch Manager to ensure operational excellence by serving as the key liaison between the Branch Manager and his clients, regional officials, and corporate management.
• Providing administrative support to internal staff by coordinating with corporate finance and human resource units.
• Answering phones, scheduling appointments, arranging travel, maintaining multiple calendars, and assisting with project coordination.
• Receiving and handling incoming/outgoing mail and emails. Coordinating facility management with Office Manager to assure assigned tasks are completed within specified deadlines.
• Conducting financial administration (auditing timesheets, invoices, billing, etc). Maintaining accurate files, records, and supporting in the preparation of proposals and contracts.
• Researching existing services to analyze results, and recommending improvements to minimize risk and maximize profit. Conducting feasibility studies and evaluating risks associated with future developmental plans.
• Participating in the development and implementation of goals, objectives, policies and priorities for assigned areas of responsibility; identifying resource needs; recommending and implementing policies and procedures.
• Setting and achieving corporate targets, supporting the professional services team towards achieving the same by partner positioning, program roll-out and integration, and coordinating sales and delivery campaigns.
• Attending and contributing positively to departmental meetings.

Responsibilities:
• Provided administrative support, which includes organization and daily maintenance of office, communication system, filing, correspondence, copying, etc.
• Handled and processed all incoming telephone enquiries and walk in customers, travel arrangements, and reimbursements for the manager and employment documents for staff.
• Prepared Quotation & Invoices as per the instructions from the manager and maintained them for future correspondence.
• Managed all the daily general correspondence of the company such as sending and receiving faxes & mailing letters.
• Responsible for daily communication including maintenance of calendar and fixing appointments with clients.

Responsibilities:
• Supervised in-house telemarketing functions by set-up and coordinated telemarketing project. Maintained and updated client database. Planned, managed, and analyzed Call Centre performance statistics.
• Managed and developed a team of telemarketers and ensured that KPI's are met. Interviewed, hired and trained new employees.
• Assisted the marketing team in direct marketing activities. Organized the preparation and presentation of activity and sales results to senior management.
• Prepared action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Analyzed primary thrust areas of business based on market surveys. Optimized sales, volume distribution and customer service.
• Identified customers, consolidated existing clients and ensured higher sales and superior customer service standards.

Joined the company in 1998 as Business Manager. Managed various duties and responsibilities as a Verification Associate, Immigration Services Manager, and Business Manager in the Computer Services Division.

Highlights:
• Instituted a business centre for local and international companies entering the Vadodadra, Gujarat business market at the time.
• Supervised and directed the Field Contact Investigation for M/s. Cholmandalam Investment and Finance Company Ltd. for the 2 year long contract obtained by the business center in August 1999.
• Handled all aspects of hiring, training and counseling new employees to perform various tasks including financial verifications, immigration services and sales and marketing assignments.
• Organized immigration advertising campaigns and prepared and presented seminars on the issue.

Other Designations Held:
• 1997 - 1998: Business Manager - Konark Business Center, India.

Continuation of Responsibilities:
• Set and achieved corporate targets, supported the direct sales force and professional services team towards achieving the same by partner positioning, program roll-out and integration, and coordinating sales and delivery campaigns.
• Participated in the development and implementation of goals, objectives, policies and priorities for assigned areas of responsibility; identified resources needs; recommended and implemented policies and procedures.
• Prepared advertising campaigns for immigration clients. Liaised and coordinated with immigration agents and other branches to facilitate the immigration process to Australia.
• Provided primary assessments and data management reports and supervised their dispatch to Australia.
• Handled all aspects of hiring, training and counseling new employees. Performed day to day administration duties and scheduling, supervised line operations and provisioning.

Other Designations Held:
• 1997 - 1998: Business Manager - Konark Business Center, India.