Sales Co-Ordinator
First National Bank
Total years of experience :25 years, 9 Months
Drive sales performance
•Ensure front line team members have the appropriate means and abilities
•Coach front line team members to provide the appropriate experience to customers.
•Ensure proper capacity management.
•Ensure adherence to FNB Golden Rules and all relevant legislation as specified by government.
•Manage risk and compliance of front line activities.
•Checking mandates completed by staff for business account files.
•Ensure adherence to service standards.
•Deal with customer issues from front line team members to prevent complaints from escalating.
•Control of the bank cheque book.
•Control of uncollected credit and debit cards.
•Relief ATM and Treasury custodian.
•Ordering of stationary.
Forex - Foreign exchange, buying and selling of foreign currencies (notes, travellers cheques, cards, drafts and swift transactions)
•Answer any question or complaints the public may have about traffic problems, traffic laws or municipality by-laws.
•Answer emergency calls and dispatch necessary personal or vehicles.
•Register accidents and complaints in charge office.
•Attending to complaints made by the public, accident scenes, patrolling of high crime areas, cleanup operations of illegal immigrants.
•Control of register books for cells and equipment kept at police station.
•When on duty, I had the same responsibilities and powers as permanent members.
•Registration of dockets on the Crime Administration system.
•Radio Control Operator for Centurion region.
•Answer emergency calls and dispatch necessary personal or vehicles.
•Register accidents and complaints in charge office.
Accounting Banking Banking Law Fais Act
Ms Office Typing