Customer Service Representative
Sitel
مجموع سنوات الخبرة :18 years, 11 أشهر
Duration: Aug 8, 2011 - PRESENT
Company: Sitel
Company Industry: Call Center / IT-Enabled Services / BPO
Location Baguio City
Department: Payments
Job Description:
Facilitate processing of payments from customers in the US (United States) to their capital one credit card account. Facilitate and resolve various concerns from cardholders re their accounts such as adjustment and updating of records. Provide workable options to cardholders as possible solutions to fit their current situations. Meet set company goals as to agent and company satisfaction ratings. See to it that each call would give the customer an idea to keep their business with the company. Leverage issues that are beyond authority level. Adhere to company policies.
2. Position: Sr. Insurance Operation Officer
Duration: Jan 1, 2004 - Dec 31, 2007 (4 yrs)
Company: Philamlife
Company Industry: Insurance
Location Baguio City
Department: Branch Operations Department
Job Description: Oversee all operation functions over the whole regional network.
3. Position: Sr. IOO
Duration: Jan 1, 1993 - Dec 31, 2003 (11 yrs)
Company: Philamlife
Company Industry: Insurance
Location UN Avenue, Manila
Department: Branch Operations Department
Job Description: Administrative functions. Oversee underwriting and claims processing over the regional network.
4. Position: Ins. Service Clerk
Duration: Jun 1, 1990 - Dec 31, 1992 (2.6 yrs)
Company: Philamlife
Company Industry: Insurance
Location UN Avenue, Manila
Department: Branch Operations Department
Job Description:
Customer service function. Attends as well in assisting agency functions such as preparation of sales vouchers and adjustments in agency statements.
Highest Education Second Highest Education Education Level: Bachelor's / College Degree Vocational Diploma / Short Course Certificate Education Field: Commerce Computer Science/Information technology Course: Bachelor of Science in Commerce Major in Management Basic Computer Proramming School/University: Saint Louis University Data Center Location: Baguio City Baguio City Date: Jun 1986 - Jun 1990 Jun 1985 - Jun 1986