Product Specialist
Kalium Group Of Companies
Total des années d'expérience :14 years, 7 Mois
Highlights:
• Displayed competitive knowledge in setting product specification strategies & oversaw their implementations though various initiatives to spread product awareness in the assigned region.
Key Responsibilities:
• Conceptualizing & implementing, a competent sales strategy by researching the product market dynamics, competitor’s offerings, current trends & striving to enhance product penetration in Dubai, Northern Emirates, Oman & Bahrain market.
• Conducting researches, opportunity analysis in liaison with departmental managers to understand & anticipate macro economic growth factors, designing marketing, pricing & financing strategies.
• Establishing close rapport with plastic surgeons, dermatologists, key decision makers & their staff & routinely presented products/brand developed to them to increase market penetration.
• Planning & executing seminars/workshops to train on usage of developed products, garnering feedback to make requisite changes in accordance with the brand’s standards for excellence.
• Providing premium service levels & proficiently meeting client’s expectations through effective relationship management in accordance with business goals.
• Defining product market & how it compares to similar competing products, price changes, market trends, business dynamics & industry performance.
• Generating & evaluating comprehensive reports, monthly financial/brand reports including tracking of monthly budget expenditure for determining brand performance & regularly updating the senior management on the same.
• Organizing & aiding tactical resources to sales teams/distributors/marketing partners with an intention to increase revenues/profitability & expand market presence.
• Maintaining strong working knowledge of products/services & respective marketplaces, including regulatory trends, competitor strategies, product growth, general economic conditions, & other relevant information to maintain & upgrade service.
Designation Chronology:
• July 2010 - May 2011: Laser Technician.
• May 2011 - April 2012: Branch Manager.
Joined the organization as a Laser Technician & moved up the career hierarchy & merited promotion to the position of Branch Manager, through exceptional performance.
Highlights:
• Spearheaded a team of 7-10 professionals for enhancing total branch performance in accordance with organizational policies while ensuring profitability, facilitating continuous improvement & excellent customer service.
Key Responsibilities:
• Managed day-to-day operations such as supervision, marketing, profitability & sales, reporting, purchasing, inventory, service, maintenance for the branch in accordance with the organizations objectives.
• Devised customized strategic business solutions & monitored performance indicators. Oversaw execution of business strategies in conjunction with functional aspects & client needs.
• Coordinated with various support functions to improve customer service & client satisfaction, handled various customer satisfaction operations to upgrade services.
• Identified opportunities to promote organization’s services to new clients by consulting them effectively to expand client base & maintain branch profitability.
• Cultivated professional relationships with clients promoted sustained revenue growth through client retention, referral generation, & leveraging any up-selling opportunity.
• Effectively interacted with customers of diverse backgrounds/temperaments & maintained open lines of communication whilst resolving customer problems/complaints with a customer friendly approach.
• Built strong relationships with potential & existing clients, attended to client queries/ grievances to provide best possible level of service while conforming to organizational policies.
• Kept abreast with latest technological advancements, market trends, competitor initiatives to facilitate the organization in improving services.
Key Responsibilities:
• Demonstrated clinical competency & compassion in providing care, using technology, administering medications, performing prescribed treatments, managing medical equipment to improve patient’s aesthetic look & appeal.
• Operated laser equipment for cosmetic applications under supervision of a medical doctor to treat various skin conditions like removal of unwanted hair, acne treatments, foto-facials, skin rejuvenation & wrinkle reduction.
• Worked in collaboration with other doctors/medical professionals to devise an effective treatment for clients & develop a positive environment in the clinic while assuring that they receive continued service.
• Maintained clinical & numerical records of clients effectively in requisite database/files/folders. Conducted meticulous follow-up with them to complete the designed treatments.
• Provided excellent customer service while ensuring strict conformance to safety, security & service standards in accordance with quality policies to foster repeat patronage.
• Participated in effective implementation & execution of various campaigns to promote the products & services offered, maintained a formal follow-up & updated clients of such events.
Key Responsibilities:
• Provided direct & individualized nursing care to infants based on application of scientific nursing principles.
• Worked in collaboration with health care team & assessed, planned, implemented & evaluated patient care plans.
• Performed various duties - handled equipment such as incubators, ventilators, provided arterial & intravenous therapy, changed dressings, inserts catheters, IVs & duly updated patient record forms.
• Monitored vital signs & initiated corrective actions in consultation with Doctors which may include life saving situations.
Other Professional Experiences:
• May 2008 - October 2009, Nurse - Newborn, Intensive Care Unit, Center Hospitalier Universitaire (CHU) Notre Dame de Secours, Byblos - Lebanon.