IT Desk Support
Accenture - Philippines
Total des années d'expérience :4 years, 2 Mois
Serve as the first contact with customers who need technical assistance via the phone
or email
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Follow-up with customers
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software,
configuration of hardware and problem troubleshooting
Suggest improvements on procedures
Installing and configuring client computer systems.
Responding to client IT support requests.
Meeting with clients to diagnose software, networking, or hardware issues.
Providing technical support on-site or via remote-access systems.
Offering solutions that meet the needs of the client.
Repairing hardware malfunctions, software issues, and networking problems.
Maintaining good client relations.
Tracking and managing work records.
Compiling job reports.
Installing and configuring computer hardware, software, systems, networks, printers, and
scanners. Monitoring and maintaining computer systems and networks. Responding in a
timely manner to service issues and requests. Providing technical support across the
company (this may be in person or over the phone)