Quality Administrator
Kuwait Hospital
Total years of experience :21 years, 1 Months
• Monitor and log all incident reports, complaints and feedback received
• Review the developing policies according to the hospital standard, reports to the committee members for completeness and consistency.
• Preparing reports and KPI.
• Maintain a calendar of activities and events for the assigned department, schedule meetings with elected and appointed individuals, coordinate activities with other departments, internal & external agencies.
• Attend a variety of meetings; prepare and compile agenda packets; take and prepare minutes; disseminate information as appropriate.
• Maintain department filing systems and records; develop and implement filing systems; modify systems as appropriate.
• Provide assistance to other departmental staff in using various office applications
• Manage calendars, scheduling appointments, conference or meetings and coordinating events.
• Working effectively in a team providing support to business staff within a large international company travelling abroad to ensure smooth operations.
• Communicating with relevant staff and external agencies in the processing of visit visas to ensure they are ready for the required travel dates.
• Organizing and coordinating hotel/accommodation, flights and transfers for staff and resolving any problems satisfactorily.
• Liaising with the staff on their new work visa, transfers, cancellation process and providing them with updates timely.
• Maintaining employees' files and ensure that they are kept up to date and under strict confidentiality.
• Prepare response to correspondence containing routine inquiries
• Raising P.O., handling payments and invoicing to related organizations
• Supports all the staff in distributing company assets, managing records, tracking action items, and providing process-related reports.
• Facilitate communication with the dormitory suppliers for the staff accommodation.
Supervise the team to drive sales. Give training. Administration task
Duration: January 2005- August 2010
Job Responsibilities: Assistant Manager
Performing good customer service
Train staff on standard, communication and interpersonal skills
Handling and solving complaints
Coordinates with the team about new updates
Company: Club Asia Inc., (Discovery Suites Hotel)
Duration: December 2002 to January 2005
Job Responsibilities: Receptionist
Assist client, scheduling appointments and inquiry
Designating the guest to the person whom will give service to them
Handling booking and reservations perform filing, data management drafting and editing short office memos
Inputting data office errands
Gym Instructress
Assisting guest in handling sports equipment's
Giving basic stretching steps
Unfinished course due to financial crisis and got chance to work outside the country
Secondary: Villamor High School Completed 1997
Primary: Sta.Ana Elementary School Completed 1993